 BILLETS is a Joomla Support Ticket and Help Desk component from the crew behind JUGA and MANGA. We built BILLETS for our internal use on Dioscouri.com and as a result it has undergone the intense pressures of supporting our JUGA users (now 22,000+ strong!).
BILLETS is simple, intuitive, powerful and clean. It supports multiple languages, file attachments, custom-categories for tickets, managers for each category, is SEF, and has an intuitive dashboard for easy access to all of BILLETS' features, including marking a ticket for follow-up and easy internal tracking and responses.
User feedback is also a part of closing Support Tickets, so you are constantly hearing from your users what they think of your level of support (displayed through our handy Feedback Statistics module on the admin-side).
Additionally, BILLETS is plugin-friendly, meaning you could extend its functionality with some simple Joomla plugins. For instance, do you want to be able to respond to support tickets via email? Do you want BILLETS to check an email account for incoming support tickets sent via email? A plugin could do that.
We have some ideas for what BILLETS could become as we further develop it, but we would nevertheless love feedback from you! If you have any specific feature requests or suggestions, please be in touch! Thanks!
Editor's Note: - This extension requires registration to download.
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| The Supporting is awesome!! by kia_hm, August 14, 2008 |
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If you are looking for a great! ticketing system, and awesome supporting, DON'T MISS this component.
Believe me their help desk is so responsible. |
| Simple but great by LocaLiceR, August 13, 2008 |
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If you are looking for a simple, but great helpdesk solution for your business/service, then BILLETS is your choice.
First I missed the creation of my own categories in the back-end. I recommended it for the authors in their forums. The admin provided me a link in his answer to the howto description and following those instructions it was very easy to customize the categories. |
| Set up in 15 minutes by nicholasboccio, July 8, 2008 |
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I needed a ticket component that I could set up and easily make the css changes to match the site-from download to finished product (including setting up the ticket categories, etc) was less than 20 minutes!
This was SO easy, just popped in the component and module.
Then publish the module, and set up the ticket categories to match your criteria.
Lastly edit the billet.css (for me it was 6 changes) and voila!
VERY happy! The "subscription fee" is kinda odd, since I do NOT need support, as most of us would not, but still think the com+mod them selves are worth the 40 dollars.
Cheers! |
| Good component & Good Support by martins1966, July 2, 2008 |
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Installing billets was a breeze. No problem at all.
I had a little issue with a link not opening in the page I wanted it to....contacted support...and it was solved in less than an hour.
So I do recomend Billets to anyone looking for a ticketing solution for joomla. It may not have all the bells & whistles of a professional ticketing system...but it handles the job nicely. |
| Great tool! by luiscarneiro, June 26, 2008 |
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I bought this extension to support our main product.
The tool is very simple to use & the team behind it are very responsive to accept new suggestions.
I recommend it to everyone! |
| Great Product, Great Support by ryanm, June 20, 2008 |
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This component is as advertised and works great.
Also, there technical staff is extremely responsive - they worked with me for several days answering questions and making recommendations. It is refreshing to come across a product so well supported. |
| Great Extension, Great Team, Great Potential by uspweb, May 6, 2008 |
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This is still a very young component in development, but it has great potential. The team behind it are extremely supportive and offer good communications with any problems. They are also very open to feedback for the direction in which the component will be developed.
So positive to see such a positive project, it knocks spots off other support desk components that ironically are terribly badly supported themselves!
Thumbs up from me! |
| Excellent As Usual From Dioscouri! by aussiemike, April 29, 2008 |
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I have been receiving support from the makers of this component using the component for the last 3 months and it has not failed me once! The best support system for Joomla that I have yet seen. So good that I have purchased the component for my own sites and my clients sites.
Highly recommended for anyone who needs to provide a support/helpdesk function for their customers or members. Well worth the investment. |
| What to say other than "Aboslutely Amazing" by studiogrynn, April 23, 2008 |
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Five stars is not enough. Nor is there enough room here to say all the great things that can be said about Dioscouri and this module.
Their tech support is of a level that could be considered the pinnacle for which all others should strive. Rapid response, via this very same component. Very knowledgeable, and very very responsive. Request for product changes are met with open arms and if the ideas are solid, are implemented right away. This team listens and responds. Outstanding to say the least. Support like this, and a product that works so well with no fuss. I would have expected to pay several hundred dollars to get this level of satisfaction. The unbelievably low price of this add-on makes it a no-brainer. All for less money than I might spend on a night out. |
| The best i've found by pcnyla, April 22, 2008 |
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I've been searching for months for a decent, solid and reliable Help Desk solution and highly recomment Billets. After trying out several different options, Billets is the only one i've found that does exactly what it says on the tin, in a user-friendly and easy to customise way. It's function is fantastic, and works with Joomla 1.5 with SEF turned on. As for their support, fantastic - personal response with answers that are clear and detailed. If you need a help desk component that works, go for this. |
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