I found this product to work well right out of the box. I experienced only one small problem whereby it would cache pages in different font sizes than I was using or used to seeing locally.

Also, to to the overall weakness of the American Dollar, this product is expensive (IMO) for US buyers. 39 Euros cost me approximately $53 once the transaction was said and done.

Other than that, very good product.

This certainly is a very nice looking product that has a framework that is impressive. I tried Support Center, but was never able to get it to work for my organization. My problems were:

1. There is no public access to Support Center so that outside customers can enter or view their own support tickets.

2. One of the updates broke Support Center. When I notified SC of the problem they were quick to correct with a subsequent patch, but it left me wondering about their QA.

3. Another subsequent update left me unable to update or save a ticket, which basically rendered the product useless. I was still testing the product, so I waited patiently for 30 days, hoping for another update, after the suggestion offered by SC failed to work. I declined an offer to grant the SC author admin access to my site, so perhaps the problem is my own - I was appreciative of the offer, but felt uncomfortable having to grant such access for what appeared to be such a basic problem.

My basic sense is that Support Center Helpdesk simply does not have a large enough user base to ensure that problems such as the ones I described above are adequately vetted during a QA process. I think the support offered is adequate, but this product is not ready for anything close to a mission critical piece of software.

I have been looking for a component with these capabilities for the better part of two months.


I am planning to use Hydra as a basic project tracker that allows employees to check on the status of certain projects, and to clearly define what tasks and resources will be necessary to complete that project. Ultimately, I also want to publish this information for the general public in a read-only fashion.

There are a few bugs yet in the program, but I am *really* impressed with what I have used so far. I don't think Hydra is intended to replace the functionality of MS Project or dotProject, but it is a very nice, straight-forward, easy to understand component for doing basic project tracking, which is exactly what I was looking for.

After testing Taskhopper for the last 1.5 months, I have found it to be an excellent component for organizing service requests or work orders. In particular the component allows for the customization that I need to make it work for my organization.

Two features that I have come to find invaluable (and which I have not found on similar software) is the ability to have guests submit requests, and an add-on module that lists basic information about requests pending and open requests. This module allows employees to quickly track tasks without necessarily having Taskhopper running in the foreground of your Joomla site.