We originally bought the corporate version of this component for about 100 dollars. We later decided that we needed multiple workgroups, so we upgraded to the professional version that is around 500 dollars. We also purchased the maintenance and the logo removal options. For about the first 2 weeks support was AMAZING. We usually received an answer within the day, if not within an hour or two. However, after about 2 weeks, we didn't here any responses to our emails or tickets for over a month. We then received one reply finally after about a month and a half. The reply stated that someone else was now handling support, and that he would be looking over our ticket and answering within the next few days. That was on April 16th, and it is now June 9th, almost two months later, and we have not heard one word from anyone at componentslab. We love the component, but there are certain things that we need support to handle for us. We set this all up on a test site, and let them know that we would be switching over to a live site a few months later. They agreed to switch our license to the new site for us. We are now ready to launch our site, but cannot because the Support Center license is set to our test site. The other downside, is that if the license isn't correct, it breaks your entire site, not just when a user would actually use the support center component. If the Support Center component is not licensed for the domain, when you try to go to the homepage of the domain you will get errors on the page instead of the site's home page. The errors are stating that Support Center is not licensed for the domain. In the end, great component, but the once wonderful support that they offered has dwindled down to nothing. Hopefully they will start answer tickets and emails again, because if not, I will have to remove this component from the site and be out about 600 dollars:(

I bought this module before it even came out. They were offering a different service then changed it to this module, so I got it right when it was released. It has all of the features I wanted mostly..however it has not really worked properly for me since I got it 2 weeks ago. Don't get me wrong..the module itself is great, my problems are with the licensing that is used on it. As far as the module goes, the first few days I had it that it was working, it was great. It searched google and posted the results on my page, allowing me to have my adsense on there in the same layout that google has theirs on their search engine results page. Very professional looking I must say. After 3 or 4 days however, I started experiencing licensing problems. A popup would come up whenever I went to my homepage stating there was a problem with the licensing and direct me to joomlaspan's site to enter my license number in for a new key. This would happen about twice a day. I contacted joomlaspan and they were quick to respond, unfortunately they couldn't see the problem..as it only happened twice a day. After a few days of this, it stopped working completely and would send me to joomlaspan's site to a invalid license page. So I had to unpublish it. I do however agree with the others about the customer service..They are quick to reply. I requested a version with more customization options and hopefully a different way of doing the license, or possibly the option to buy an unlimited license version so that the license protection is not needed. I am very happy with the module itself, and with the support from joomlaspan, just unhappy with the problems caused by the licensing method they used. Oh also, forgot to mention, the licensing uses ioncube and if your hosting is like mine, the ioncube loader was not installed on the hosting server by default, so you may have to email your hosting provider and request they install the ioncube loader before you can use this extension. All in all, not giving it a thumbsdown by any means..great idea, and good start on implementation..but like all new things, there's a few bugs that need to be worked out. I believe that this will be one of the great must haves very soon.