If you are looking for a simple and good quality help desk system for a business you are running, Billets is a good choice. The only problem, I encountered during the installation procedure was the necessity of creation of the database tables manually - unfortunately the installation script doesn't work properly (the foreign language version). Very friendly and competent support staff makes you are feeling very comfortable using this software.

I purchased this thinking that all of the ticket fields were customizable since it is listed as a feature on the website.
Unfortunately, this is not the case, rendering the app useless for me. Unfortunately, I don't have time right now to customize the code myself, which is why I bought an extension in the workplace.

I'm sure this is an adequate application if you can stand the default fields that are forced upon you, but for me it doesn't do the trick.

I feel very strongly that the documentation on this component should be updated so people aren't misled about how customizable it is.

Good software, excellent team of people working together to provide the best. Professional and courteous when replying to requests. A few issues with mail, but a few coding changes on my end seem to be producing results. Good work. 5 stars.

I just love this extension .. and if you have a online business it's a must for costumer support....Very happy with it.

This is a fairly easy to use Ticketing System that is customizable and friendly to use. I miss not having tooltips for each of the fields but its still the best product for the price at this time.

This is such a great component! Easy to install and use. Great support from the Dioscouri Team! My clients love being able to use the ticket system and upload files.

I found this while having to use support for another extension. When the support was over my burning question to them was... What support ticket system are you using?

billets was it, and I'm impressed. It's simple and clean (you don't want to be supporting your support system right?), and it just works... first shot, out of the box.

I love it when developers get it right. I have used hundreds of extensions in both 1.0.x and 1.5.x and I have to smile when an extension installs, configures, and works just how you want first shot, no hacks, no templating, just works.

I have since upgraded to the newest version that was released only a week after my original purchase, and I had a small hiccup regarding attachements. The support team responded via billets of course right away, and had me working in no time.

Awesome support and products.... I was so impressed with billets I had complete faith when purchasing my second Dioscouri product, and it's just as good.

My CB avatars work perfectly with each comment (nice touch), and the open tickets module is nice to display on your front page. It dissapears if there are no open tickets if you want.

Thanks for a well thought out, and supported product. I will definately buy from you again.

What can I say? This extension just plain works. It does what it says it will with no problems.

The one time I needed some help, Dioscouri Design was fast, helpful, and knowledgeable. Oh, that all extensions and publishers were similar! :)

It's REALLY nice to have a great product from Joomla, (especially a help desk support system), but boy is it ever nice to know that the authors actually care about their customer base and respond to questions within minutes! I bought Juga, and now Billets. Couldn't be happier!

I have installed and tested the 1.5.1 version of this component on my joomla website with 1.5.7 and Virtuemart 1.1.2 running in legacy mode. I can confirm that everything works exactly how it is suppose to, not only that but Billets is easily the best customer help desk solution for Joomla with many features, clean layout and rock solid performance. I would suggest you stop wasting time (and moeny) on other solutions and check Billets out. Well done to the Billets dev team for a great extensions. 5 stars!

We have been using billets for a little over a week now and it has been a great system for organizing support requests and responding to everything in a timely manner. The program is easily installed and configured to work with your necessary support fields. We ran into a simple problem with the program and Dioscouri responded to our support request within a few hours - they are very responsive and willing to help with almost any issue.

The program works great though. In our website we have it setup to allow registered members to submit business consulting requests which are automatically emailed to our support manager. The attachments area is nice because our consultants prefer to attach documents to help explain various ideas to our clients.

Highly recommended!

If you are looking for a great! ticketing system, and awesome supporting, DON'T MISS this component.
Believe me their help desk is so responsible.

If you are looking for a simple, but great helpdesk solution for your business/service, then BILLETS is your choice.

First I missed the creation of my own categories in the back-end. I recommended it for the authors in their forums. The admin provided me a link in his answer to the howto description and following those instructions it was very easy to customize the categories.

This product serves its purpose.

I needed a ticket component that I could set up and easily make the css changes to match the site-from download to finished product (including setting up the ticket categories, etc) was less than 20 minutes!

This was SO easy, just popped in the component and module.
Then publish the module, and set up the ticket categories to match your criteria.
Lastly edit the billet.css (for me it was 6 changes) and voila!

VERY happy! The "subscription fee" is kinda odd, since I do NOT need support, as most of us would not, but still think the com+mod them selves are worth the 40 dollars.

Cheers!

Installing billets was a breeze. No problem at all.

I had a little issue with a link not opening in the page I wanted it to....contacted support...and it was solved in less than an hour.

So I do recomend Billets to anyone looking for a ticketing solution for joomla. It may not have all the bells & whistles of a professional ticketing system...but it handles the job nicely.

I bought this extension to support our main product.

The tool is very simple to use & the team behind it are very responsive to accept new suggestions.

I recommend it to everyone!

This component is as advertised and works great.

Also, there technical staff is extremely responsive - they worked with me for several days answering questions and making recommendations. It is refreshing to come across a product so well supported.

This is still a very young component in development, but it has great potential. The team behind it are extremely supportive and offer good communications with any problems. They are also very open to feedback for the direction in which the component will be developed.

So positive to see such a positive project, it knocks spots off other support desk components that ironically are terribly badly supported themselves!


Thumbs up from me!

I have been receiving support from the makers of this component using the component for the last 3 months and it has not failed me once! The best support system for Joomla that I have yet seen. So good that I have purchased the component for my own sites and my clients sites.

Highly recommended for anyone who needs to provide a support/helpdesk function for their customers or members. Well worth the investment.