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The software is good if you just want a ticket system. Then I realize, there's no way to search a specific field like users. Kind of frustrating that you will only see that downfall after you bought the subscription.

When I first installed billets, things were going fine. However when I started to try to use some the of the advanced features, like submit ticket by email, I started getting 5 and 6 new tickets for each ticket submitted. Which means each time someone submitted a ticket I was getting 4 or 5 other tickets with just garbage all related to that single ticket. So if 5 tickets were actually submitted I would get 25 other tickets with just junk in them that I would have to go in and delete. I contacted support and they were extremely, mind numbingly slow. I would send support screen shots and a full detailed outline of what my issues were and I would get back 1 line reply's like "did you turn the extension on" or "change your email address." So while the concept of this product is great the actual results and the support of this product is much to be desired. I would look at other ticketing systems before I would use this one.

The main reason i've purchased this component was announced "It supports multiple languages" and what have i found after the purchase ? I found that NO TRANSLATION is included and in order to get multi-language I need to translate entire component by my self. What a shame!

Really a remarkable extension for Joomla. I had a few other ticket-oriented systems in the past since late 2009, and well, Billets just blows them all away. And keep in mind, this is probably my third or fourth "pay-for" support system...

The administrative panel is very accessible, easily configurable, and structurally sound. Clearly a fair amount of thought went into the design itself, as it's very user-friendly from an administrative and end-user point of view.

I'm still working on getting the reply by email plugin functioning, but support has been very responsive thus far!

Recommend this extension to anyone looking for a very reliable support ticket system - priced very reasonably.

The level of functionality of this system is great, none of the free system we tried do what Billets does with such level of ease

.-The initial installation and configuration process is easy

.- The interface of the system is well thought out

.-The system is a joy to use in the front end, provided that you have a modern browser ( we have tested in Safari, Mozilla, Chrome, IE 6 -7 -8)


There are a number of issues that make it very hard to implement for a large client:

.- A minor complaint is that this component need a wide template to work, it does not handle left or right columns and the configuration options does not allow for elements to be hidden by the administrator

.- Billets relies in JS to check and process forms data, not in the back end. We think this is not the way to handle a mission-critical system like this. IE8 simply does not work with Billets if the quircks mode is on.

.- Billets is not translation friendly: fields with special characters default instructions to english. In general you do have to bend over backwards to get a full translation in the core of the product

.- Itemid's are not well supported in this product, hence it was impossible to get modules and templates to work as they should. We had to write cases in the templates themselves to handle it and put the code for the ItemID in core files of billets as well. we did not get all the instances needed

.- Some elements in the system are handled by the core of the APP and not the templates: you will lose your work once the system is upgraded

.- there are some bugs still around, they do answer to support request and do somehow frequent releases but not always solve all the issues.

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In the end Billets will work for you out of the box in an expedient manner if you are not very detail oriented, but expect to spend at least 2 weeks getting it to work in an existing site if you need a languaje other than english or are trying to make it blend with the original design of the site.

There are 2 versions of billets - a free community version and a purchased commercial version via website subscription. If u are looking for a helpdesk give the community version a try as it shows off the core features of the billets system and is free. The commercial version does have LOTS more features built in including frontend ticket management and in my opinion is worth the $49.99 price tag.

During install I contacted the dioscouri support a handful of times and each time got fast and useful responses. The only reason I have not given 5 stars is that I would like to see more flexibility in the frontend settings, such as more in depth layout control.

I currently use Billets and I must say it's well worth it. It's simple, easy to configure and I have yet to have a problem with it.

5 stars all the way.

This extension is very good. It is simple and has good features. The only thing i wish is more customazation.

If you are looking for a simple and good quality help desk system for a business you are running, Billets is a good choice. The only problem, I encountered during the installation procedure was the necessity of creation of the database tables manually - unfortunately the installation script doesn't work properly (the foreign language version). Very friendly and competent support staff makes you are feeling very comfortable using this software.

I purchased this thinking that all of the ticket fields were customizable since it is listed as a feature on the website.
Unfortunately, this is not the case, rendering the app useless for me. Unfortunately, I don't have time right now to customize the code myself, which is why I bought an extension in the workplace.

I'm sure this is an adequate application if you can stand the default fields that are forced upon you, but for me it doesn't do the trick.

I feel very strongly that the documentation on this component should be updated so people aren't misled about how customizable it is.

Good software, excellent team of people working together to provide the best. Professional and courteous when replying to requests. A few issues with mail, but a few coding changes on my end seem to be producing results. Good work. 5 stars.

I just love this extension .. and if you have a online business it's a must for costumer support....Very happy with it.

This is a fairly easy to use Ticketing System that is customizable and friendly to use. I miss not having tooltips for each of the fields but its still the best product for the price at this time.

This is such a great component! Easy to install and use. Great support from the Dioscouri Team! My clients love being able to use the ticket system and upload files.

I found this while having to use support for another extension. When the support was over my burning question to them was... What support ticket system are you using?

billets was it, and I'm impressed. It's simple and clean (you don't want to be supporting your support system right?), and it just works... first shot, out of the box.

I love it when developers get it right. I have used hundreds of extensions in both 1.0.x and 1.5.x and I have to smile when an extension installs, configures, and works just how you want first shot, no hacks, no templating, just works.

I have since upgraded to the newest version that was released only a week after my original purchase, and I had a small hiccup regarding attachements. The support team responded via billets of course right away, and had me working in no time.

Awesome support and products.... I was so impressed with billets I had complete faith when purchasing my second Dioscouri product, and it's just as good.

My CB avatars work perfectly with each comment (nice touch), and the open tickets module is nice to display on your front page. It dissapears if there are no open tickets if you want.

Thanks for a well thought out, and supported product. I will definately buy from you again.

What can I say? This extension just plain works. It does what it says it will with no problems.

The one time I needed some help, Dioscouri Design was fast, helpful, and knowledgeable. Oh, that all extensions and publishers were similar! :)

It's REALLY nice to have a great product from Joomla, (especially a help desk support system), but boy is it ever nice to know that the authors actually care about their customer base and respond to questions within minutes! I bought Juga, and now Billets. Couldn't be happier!

I have installed and tested the 1.5.1 version of this component on my joomla website with 1.5.7 and Virtuemart 1.1.2 running in legacy mode. I can confirm that everything works exactly how it is suppose to, not only that but Billets is easily the best customer help desk solution for Joomla with many features, clean layout and rock solid performance. I would suggest you stop wasting time (and moeny) on other solutions and check Billets out. Well done to the Billets dev team for a great extensions. 5 stars!

We have been using billets for a little over a week now and it has been a great system for organizing support requests and responding to everything in a timely manner. The program is easily installed and configured to work with your necessary support fields. We ran into a simple problem with the program and Dioscouri responded to our support request within a few hours - they are very responsive and willing to help with almost any issue.

The program works great though. In our website we have it setup to allow registered members to submit business consulting requests which are automatically emailed to our support manager. The attachments area is nice because our consultants prefer to attach documents to help explain various ideas to our clients.

Highly recommended!

If you are looking for a great! ticketing system, and awesome supporting, DON'T MISS this component.
Believe me their help desk is so responsible.