JK bridge
Version
2.0.0 (last update on Jan 5, 2011)
Rating
Compatibility
Votes
Favoured
0
License
GPLv2 or later
Commercial
Type
Views
8542
Date Added
5 March 2010
Editor's Note
- This extension requires registration to download.
Kayako and your Joomla site must be on the same domain.
You can use Kayako in a usual way or wrap it in Joomla as a component and browse it without reloading a page.
The bridge includes the following features:
* no changes of Joomla and phpBB core files required - easy to install and upgrade your system
* manage helpdesk configuration and users from Joomla admin panel
* transfer users between Joomla and Kayako preserving their profile data
* full support of Community Builder (additional CB plugin installation required), ability to assign Kayako profile fields to the CB ones
* wrapping Kayako in Joomla as a component and browse helpdesk without reloading a page (~1 minute Kayako template changes required)
Advanced synchronization options include:
* Kayako auto registration
* Joomla auto registration
* Log user in Kayako when he is logged in Joomla
* Check Kayako before Joomla registration
* Log out user from Kayako when he is logged out from Joomla
* Change Kayako profile when changed in Joomla
* Change Kayako password when lost in Joomla
* Delete Kayako user when deleted in Joomla
* Block Kayako user when blocked in Joomla
You can as well decide if you want to synchronize super administrators and to what Kayako usergroup.
We use this extension to allow our users to have a single sign-in for both Joomla access and Kayako support ticket submission / review etc.
The extension worked fine for almost a year, then we had an issue caused by our web host upgrading PHP.
The guys at Joomplace went out of there way to help us even so long after purchase and quickly sorted the issue.
Great support, great product!
The extension worked fine for almost a year, then we had an issue caused by our web host upgrading PHP.
The guys at Joomplace went out of there way to help us even so long after purchase and quickly sorted the issue.
Great support, great product!
-Have had problems with the program from the first day.
-Everything crashed and naturally that was "Kayako`s wrong!!!! (as Joomplace say)
-No real support answers proper to something.
-none-functioning "help desk" system.
-no instruction.
Just wondering why you should not use the Kayako "Loginshare" ?
Moreover, when they have such a good and live support system that will meet you on the first second.
And not least that it does not cost you anything at all.
-Everything crashed and naturally that was "Kayako`s wrong!!!! (as Joomplace say)
-No real support answers proper to something.
-none-functioning "help desk" system.
-no instruction.
Just wondering why you should not use the Kayako "Loginshare" ?
Moreover, when they have such a good and live support system that will meet you on the first second.
And not least that it does not cost you anything at all.
Owner's reply
If you have a quesion or a difficulty, you’re always welcome to browse F.A.Q. on our site, our Forum with ready answers or submit your individual request.
This could be absolutely correct in the appropriate context. Please pay your attention we always let our customers know beforehand about possible difficulties in the compatibility of our products with 3rd party one.
What concerns our HelpDesk system, it's reliable and safe system that works properly. There you submit a ticket with your questions, we'll answer your questions.
Regards
Thanks for this product !
Helped me to easily administrate my site...great component..I recommend it......
Helped me to easily administrate my site...great component..I recommend it......