The Joomla! Extensions Directory ™


OTRS Gateway ComponentPlugin

The power of OTRS tickets via your Joomla website

OTRS (http://otrs.org/) is a feature-packed open source ticketing system allowing things like time tracking, email handling and reporting. Rather than re-implement all of this, we've taken the powerful features of OTRS and integrated them with the CMS features of Joomla! The overall web site is managed by Joomla! while the help desk agents and end-users raising tickets interact with the web interface features of OTRS. With the OTRS Joomla Gateway, OTRS tickets are part of the Joomla web site template, and the user experience is seamless.

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2013-02-19
Reviews: 2
In a few minutes I was able to connect my Joomla to the OTRS. Really simple to use and configure and very well documented.

Thank you guys for this work!
2012-03-18
Reviews: 1
Hi! It's realy good extension, but i have one bug. When i try to see my tickets on joomla side, information from OTRS dont display, i have only ticket number and misc. information. joomla version 2.5.3 and OTRS 3.1
Owner's reply

Thanks for the review and your kind comments.

If you would like to tell us more about the problem you are seeing we'll do our best to help. Enter the details via the New Issue button at https://github.com/cognidox/OTRS-Joomla-Gateway/issues

2011-04-19
Reviews: 1
The walkthrough for configuration on this was fantastic. Well documented and clear.

I would like to see some development towards Joomla 1.6

The package itself is simplistic and the support therein is fantastic; response to an e-mail was
Owner's reply

Thanks for the positive feedback.

You'll be happy to know we have now added 1.6 support. We also released a new video (http://www.cognidox.com/cognidox/download/VI-402287-TM-LATEST.swf) to show how to use it.