OTRS (http://otrs.org/) is a feature-packed open source ticketing system allowing things like time tracking, email handling and reporting. Rather than re-implement all of this, we've taken the powerful features of OTRS and integrated them with the CMS features of Joomla! The overall web site is managed by Joomla! while the help desk agents and end-users raising tickets interact with the web interface features of OTRS. With the OTRS Joomla Gateway, OTRS tickets are part of the Joomla web site template, and the user experience is seamless.
Thanks for the review and your kind comments.
If you would like to tell us more about the problem you are seeing we'll do our best to help. Enter the details via the New Issue button at https://github.com/cognidox/OTRS-Joomla-Gateway/issues
I would like to see some development towards Joomla 1.6
The package itself is simplistic and the support therein is fantastic; response to an e-mail was
Thanks for the positive feedback.
You'll be happy to know we have now added 1.6 support. We also released a new video (http://www.cognidox.com/cognidox/download/VI-402287-TM-LATEST.swf) to show how to use it.