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Freestyle Support ComponentModulePlugin

Advanced ticketed support/help desk on your website. Includes Knowledge Base, FAQs, Announcements, Glossary, Tickets by Email, Testimonials and many other features. Robust, customizable, professional, affordable and easy to use. Demo sites available.

New features include Ticket Groups, allowing your users to share tickets and other extra.

Checking an email account for new support tickets is also fully supported, along with having your users and ticket handlers reply by email too (All messages will be added to your ticket system).

You can customise all aspects of the sections of the component so that users can easily find the information they require. If the user cannot find the relevant information in our highly flexible FAQs, Knowledge Base and Glossary sections, a support ticket can be submitted through the ticketed support system - this ticket support system is completely customisable (custom fields, categories, emails, managers etc). In addition, the testimonials section allows you to display customer comments/feedback; an announcements section allows you to display a series of announcements to your users.

Use our announcements component to keep your users upto date with the latest news on your site.

The several section are as powerful as the leading extensions for each individual area - but with Freestyle Support Portal you get all of this for a lower price! Why not give it a try??

The ultimate support portal / help desk for Joomla

* Knowledge Base Module
* FAQ Module
* Testimonials Module
* Ticket Support System Module
* Announcements Module
* Glossary

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2014-08-26
Reviews: 7
...on any other support component, because you have just found the best solution on the market for any website!

I run a property business where I manage properties for landlords and have a portfolio of properties that I manage. In recent months I have been losing emails where they have gone into my spam folder and I haven't realised. Subsequently some very important emails were missed, and in my business that is fatal!

I use this component for the following:

1. Tracking a tenancy application including referencing

2. Arranging check ins

3. Dealing with any maintenance issues

4. Contractors are instructed and they add their invoice to the ticket once completed.

5. Contractors use the ticket reference as their purchase order reference

6. Plus much much more which is all built in and comes as standard!

Just about every scenario has been thought of, in fact I can't think of anything that is crucial to this component. Easily the best there is at a real snip of a price!

Finally the support is fantastic and the developer offers solutions in quick time, well done!
2014-08-13
Reviews: 5
As HelpDesk extensions go, Freestyle Support Portal is as good as they come, and, in my humble opinion, the very best in all of Joomland:

+ Comprehensive, yet uncomplicated, well documented, and very easy to setup and use — with fully integrated modules for every conceivable HelpDesk essential and more — Ticketed Support (including eMail trigger), KnowledgeBase, FAQs, Glossary, Announcements, and even Testimonials.
+ Modular design that allows me to disable any module I choose not to deploy.
+ Highly customizable in every respect, right down to a very sophisticated Ticket ID scheme.
+ Support for custom fields, Joomla! ACL, and multilingual sites.
+ Robust performance, with impressive page-load speeds.
+ Impeccably stable, clean code. Responsive, too — blends in cleanly and nicely with virtually any template.
+ Aggressively maintained, with frequent updates and enhancements.
+ Solid support, with excellent response times for issue resolution… I haven’t had a need to contact support since Joomla! v3.1, and when I once did for a minor rendering issue in the J!25 days, response was always prompt and resolute.

Freestyle Support Portal is, without question, the real deal, with every feature a HelpDesk application should have, and then some. It’s one of those extensions that makes you wish you could use it for everything else — Live Chat!, Billing, etc. It is that good. And at $29.99, it’s a bargain, easily beating out much higher-priced competitors that offer far less functionality. I can’t imagine using anything else. Highly recommended!
2014-08-13
Reviews: 1
After reviewing a few of the helpdesk solutions available for Joomla I can across this one and haven't turned back. The knowledge base / FAQ integration is crucial for me and the ability to add products as support categories is a great addition. I purchased this module and within minutes I was up and running with no hickups and no bugs. As a fellow module developer I have to say I am impressed by this extension and I feel it will help me better serve my customers in the future. Thanks for a great extension!
2014-06-19
Reviews: 5
Words are not enough to express my gratitude to the developer of this component. When I first installed this component, (along with a couple of other freestyle components,) I had nothing but issues. I contacted the developer who responded back to me, (while he was on vacation no less), letting me know that he would be back the following week and would get in contact with me then. When he got back he promptly found the problem, which turned out to be an issue with my server that he had not accounted for. Since then, anytime I have had an issue or question he has been on the ball to address them.

Oh.. and the component, works great and has all the features you could ever want.
2014-06-11
Reviews: 2
Freestyle Support is nothing short of a fantastic helpdesk component.

It was easy to install, configure and run. For a component that provides such a vast range of features and options it was easy to use. Support is fast and effective and I was able to customise it to my need without any major issues.

I highly recommend Freestyle Support.
2014-06-04
Reviews: 2
I have found the Freestyle Support component very easy to install, configure and use.I highly recommend Freestyle Support. Many thanks Keith
2014-05-31
Reviews: 3
A good tool for support on a website ( I use it only for support and i use other tools for the glossary or Testimonials ) .
I used several extensions of this kind and I stayed in this one.
I even asked for a Specific Extension (for mijosearch) to find content tickets in a global search .
All is not perfect even if the updates are frequent .
- Unlike " MaQma Helpdesk " no integration in Jomsocial (avatars, posts in the thread ... )
So we cannot have new posts directly in the internal messaging or notifications in Jomsocial when a new support or a answer is posted (for the users and for the Admin).
- No possibility for the administrator to see or to answer all questions in the backend , he must be in the frontend.
- No possibility when consulting the tickets to click and to have a pre- visualization(waste of time..) .
- No translation in french ( a plugin for Falang / JoomFish Plugin but not for KMFasTrans Pro) but even if there are many additions to make for a better integration, it is a very good support Tools.
2014-05-24
Reviews: 1
1. The price and rich features is among the best support plugins in its kind.
2. Always a timely support from the developer of such a sophisticated plugin.
3. The fantastic feature is a pool of ticket handler ---
who can be listed for customers to choose. What does it mean ? It will encourage handler to offer better service and maintain the loyalty of customers, thereafter the generating of purchase.
2014-04-23
Reviews: 1
This is a very comprehensive product with many features.

Finding some of these can sometimes be difficult without a comprehensive manual - HOWEVER this is more than compensated by the support given by Adam who is most helpful, knowledgeable and responsive
2014-04-23
Reviews: 1
Hosted on Godaddy required a few tweaks and PHP upgrade.
Service was very good and pleased with the application.
2014-04-23
Reviews: 3
Freestyle Support Portal is awesome! Excellent support. You put a big smile on my face. Great work! Special thanks to Adam Clarke.
2014-03-19
Reviews: 1
At the moment, I'm only using the Ticket part of this extension. It's great. In particular, this sofware does not allow 2 Aministrators to update a ticket at the same time. If one Administrator is updating a ticket, it essentially locks the ticket from duplicate updates.

The support team for this software is fantastic. I ran into a small problem when I updated the software and they quickly provided a solution that worked. Additionaly, I suggested an update, deleting an attachment from the ticket, and they added that functionality very quickly.
2014-03-06
Reviews: 1
One of the first time I buy a joomla extension. After the installation I encounter a slight problem (nothing serious), so I ask for help from their support. Very effective responses, found a solution very quickly (very fast response) and in the end it was my fault and not that of the extension.

Easily configurable, guests can submit support requests.

Summary: I highly recommend this extension
2014-03-06
Reviews: 3
The component is very excellent and easy to configure. Besides that also the helpdesk is very excellent! The response is very fast and accurate!
2014-02-15
Reviews: 3
I write excellent solution, because not only the product is excellent...
Also the technical support of the developer is on of the best I see.
Several time I asked for little missing features, and the developer added it or explained me how to add it (through the plugin system). Realy THE solution for the support and documentation !
2014-02-07
Reviews: 3
That is a really great piece of software.
The support is great and the price is fair.
There are a lot of great features like checking a mailbox and importing mails in the helpdesk. With this feature you can create tickets from other extensions like breezing forms.
With the email templates you can create easily mails and you can insert links so users can jump to the ticket.
The included FAQ and Knowledgebase system is great, too.
Thanks for the software!!
2014-01-09
Reviews: 2
Excellent! We have 5 people on our support team and this automatically delegates team members, gives them an opportunity to share what they learn via KB articles! Just really cool, and support is the best!
2014-01-09
Reviews: 1
New to Joomla and PHP and wanting a fairly simple support add-on to our retail website to share the support load amongst a small team, that we hope will grow, I wanted an extension that could be cut right down, but which could also expand over time.
Freestyle is able to be configured with minimal content and so easily understood by my colleagues, and implemented by me without too much difficulty.
I have needed support to make the testimonials work in place of Hikashop comments, because I prefer Freestyle Testimonials. Support was excellent - I suspect that the Joomla Community in general are on the side of the fair and just, but still expected a brush-off: "It's a HShop problem" or some such. I got the complete opposite response with an extremely helpful can-do attitude from Freestyle folk, who didn't make me feel stupid (which I probably am!).

Can thoroughly recommend!
2013-10-02
Reviews: 6
I find the extension quite sophisticated and fantastic. You need to invest some time to getting to understand and know the extension and possibilities and I still have much to learn...

But it works very well! I had some issues because we still have a former joomla installation and got immediately support and a solution to the problem!

Fantastic support and lovely extension. I absolutely can recommend to purchase from Freestyle!

Cheers from Denmark
2013-08-27
Reviews: 1
Wow. This is one of my favorite extensions by far. It's easy to use and it -works-. It's feature-rich and provides great value. This is easily on par with some of the high-end enterprise support systems I've used. Nice work!
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