New features include Ticket Groups, allowing your users to share tickets and other extra.
Checking an email account for new support tickets is also fully supported, along with having your users and ticket handlers reply by email too (All messages will be added to your ticket system).
You can customise all aspects of the sections of the component so that users can easily find the information they require. If the user cannot find the relevant information in our highly flexible FAQs, Knowledge Base and Glossary sections, a support ticket can be submitted through the ticketed support system - this ticket support system is completely customisable (custom fields, categories, emails, managers etc). In addition, the testimonials section allows you to display customer comments/feedback; an announcements section allows you to display a series of announcements to your users.
Use our announcements component to keep your users upto date with the latest news on your site.
The several section are as powerful as the leading extensions for each individual area - but with Freestyle Support Portal you get all of this for a lower price! Why not give it a try??
The ultimate support portal / help desk for Joomla
* Knowledge Base Module
* FAQ Module
* Testimonials Module
* Ticket Support System Module
* Announcements Module
Easily configurable, guests can submit support requests.
Summary: I highly recommend this extension
Also the technical support of the developer is on of the best I see.
Several time I asked for little missing features, and the developer added it or explained me how to add it (through the plugin system). Realy THE solution for the support and documentation !
The support is great and the price is fair.
There are a lot of great features like checking a mailbox and importing mails in the helpdesk. With this feature you can create tickets from other extensions like breezing forms.
With the email templates you can create easily mails and you can insert links so users can jump to the ticket.
The included FAQ and Knowledgebase system is great, too.
Thanks for the software!!
Freestyle is able to be configured with minimal content and so easily understood by my colleagues, and implemented by me without too much difficulty.
I have needed support to make the testimonials work in place of Hikashop comments, because I prefer Freestyle Testimonials. Support was excellent - I suspect that the Joomla Community in general are on the side of the fair and just, but still expected a brush-off: "It's a HShop problem" or some such. I got the complete opposite response with an extremely helpful can-do attitude from Freestyle folk, who didn't make me feel stupid (which I probably am!).
Can thoroughly recommend!
But it works very well! I had some issues because we still have a former joomla installation and got immediately support and a solution to the problem!
Fantastic support and lovely extension. I absolutely can recommend to purchase from Freestyle!
Cheers from Denmark
We are building a site to offer our construction industry customers a way of viewing reports on customer care jobs with realtime updates.
Freestyle Support is incredibly flexible, and for first time Joomla users like me it has been a great introduction to how good we can make a site with a great extension.
Support is excellent and have been happy to walk me through all queries i've had and tweaked things to work how we would like.
Very highly recommended - this is the first JED review I have ever felt compelled to write despite downloading many extensions over the years.
the component is worth every penny they charge . i use everything except the testimonial section on my site , replacing numerous other components , this has the benefits of having a uniform layout and only having to upgrade once.
i initially thought it maybe a jack of all trades , but its not , each component of the suite is as fully functional and in most cases more so than any stand alone component
the support is good and suggestions are taken on board and implemented in a timely fashion
i asked for a smart search plugin and was emailed within 48 hours with a link to the new install
buy with confidence
The KB is fantastic, a great way to organize your content. Although the phrasing of some items is rather market-specific (the term "products" referring to what are basically articles), there's no fuss in using it. It's highly configurable but extremely simple to use. I, my managers, and our customers especially like the ability to accordion articles under categories, and to display your KB categories in rows / columns to more effeciently use screen space.
The same can be said of the FAQs. You can accordion the articles within a single category like in the KB. Just be aware that, if you are using Google Analytics, it will only track the category and not the individual FAQs, since they already "exist" in the page. For this reason we reverted to a standard list of articles, but that's no fault of Freestyle.
These two parts of Freestyle alone have helped us make a site our users love, and support requests are handled quickly and politely. A great extension!