Freestyle Support
Version
1.10.0.1605 (last update on Mar 25, 2013)
Rating
Compatibility
Reviews
25
License
GPLv2 or later
Commercial
Type
Date Added
22 March 2010
Uses Updater?
- Yes
New features include Ticket Groups, allowing your users to share tickets and other extra.
Checking an email account for new support tickets is also fully supported, along with having your users and ticket handlers reply by email too (All messages will be added to your ticket system).
You can customise all aspects of the sections of the component so that users can easily find the information they require. If the user cannot find the relevant information in our highly flexible FAQs, Knowledge Base and Glossary sections, a support ticket can be submitted through the ticketed support system - this ticket support system is completely customisable (custom fields, categories, emails, managers etc). In addition, the testimonials section allows you to display customer comments/feedback; an announcements section allows you to display a series of announcements to your users.
Use our announcements component to keep your users upto date with the latest news on your site.
The several section are as powerful as the leading extensions for each individual area - but with Freestyle Support Portal you get all of this for a lower price! Why not give it a try??
The ultimate support portal / help desk for Joomla
* Knowledge Base Module
* FAQ Module
* Testimonials Module
* Ticket Support System Module
* Announcements Module
* Glossary
There are too many features to list here so please visit our site to view the features of Freestyle Support Portal.
Really great extension, and even better support. Feedback section is really nice. I wish they add a photo with feedback in future :)
It has exactly what I required for my project. Thanks to the support team, specially "Emily" for prompt response. Good to hear that you guys are going to introduce Live chat feature in upcoming version. Keep it up guys!
It has exactly what I required for my project. Thanks to the support team, specially "Emily" for prompt response. Good to hear that you guys are going to introduce Live chat feature in upcoming version. Keep it up guys!
Live Chat for support these days is HUGE. Even if it only connects with IM like MSN or GTalk.
Other than no live support, this component is fantastic and full featured. Keep up the good work.
Other than no live support, this component is fantastic and full featured. Keep up the good work.
Owner's reply
Thanks for the review! :-) just to let you know we are currently developing a live chat for support module as we speak! so keep a look out for it - won't be long now!
Emily
I looked at various extensions primarily for providing a comprehensive FAQ for our site that could be grouped into categories and searched. I tried the free version and then purchased the commercial. It's excellent. At the moment we only use the FAQs but will add the support tickets shortly.
The software has been updated since I purchased it only a few weeks ago and the developers incorporate improvements.
Very impressed so far.
The software has been updated since I purchased it only a few weeks ago and the developers incorporate improvements.
Very impressed so far.
Excellent Masterpiece Software, Very user Friendly and Neat Layout, Will Recommend Freestyle Support Portal to All my Clients and Those that require a Joomla Help Desk Component, well done Keep Up the Good Work.
Ameer Cassim
South Africa
Ameer Cassim
South Africa
This is a great component and modules that are easy to install and look great as well. Had a few issues in the beginning to work out but their support is fast and issues fixed immediately. Great Job!!
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