New features include Ticket Groups, allowing your users to share tickets and other extra.
Checking an email account for new support tickets is also fully supported, along with having your users and ticket handlers reply by email too (All messages will be added to your ticket system).
You can customise all aspects of the sections of the component so that users can easily find the information they require. If the user cannot find the relevant information in our highly flexible FAQs, Knowledge Base and Glossary sections, a support ticket can be submitted through the ticketed support system - this ticket support system is completely customisable (custom fields, categories, emails, managers etc). In addition, the testimonials section allows you to display customer comments/feedback; an announcements section allows you to display a series of announcements to your users.
Use our announcements component to keep your users upto date with the latest news on your site.
The several section are as powerful as the leading extensions for each individual area - but with Freestyle Support Portal you get all of this for a lower price! Why not give it a try??
The ultimate support portal / help desk for Joomla
* Knowledge Base Module
* FAQ Module
* Testimonials Module
* Ticket Support System Module
* Announcements Module
We are building a site to offer our construction industry customers a way of viewing reports on customer care jobs with realtime updates.
Freestyle Support is incredibly flexible, and for first time Joomla users like me it has been a great introduction to how good we can make a site with a great extension.
Support is excellent and have been happy to walk me through all queries i've had and tweaked things to work how we would like.
Very highly recommended - this is the first JED review I have ever felt compelled to write despite downloading many extensions over the years.
the component is worth every penny they charge . i use everything except the testimonial section on my site , replacing numerous other components , this has the benefits of having a uniform layout and only having to upgrade once.
i initially thought it maybe a jack of all trades , but its not , each component of the suite is as fully functional and in most cases more so than any stand alone component
the support is good and suggestions are taken on board and implemented in a timely fashion
i asked for a smart search plugin and was emailed within 48 hours with a link to the new install
buy with confidence
The KB is fantastic, a great way to organize your content. Although the phrasing of some items is rather market-specific (the term "products" referring to what are basically articles), there's no fuss in using it. It's highly configurable but extremely simple to use. I, my managers, and our customers especially like the ability to accordion articles under categories, and to display your KB categories in rows / columns to more effeciently use screen space.
The same can be said of the FAQs. You can accordion the articles within a single category like in the KB. Just be aware that, if you are using Google Analytics, it will only track the category and not the individual FAQs, since they already "exist" in the page. For this reason we reverted to a standard list of articles, but that's no fault of Freestyle.
These two parts of Freestyle alone have helped us make a site our users love, and support requests are handled quickly and politely. A great extension!
It can also import products from Virtuemart but it did not work for me as I have installed Virtuemart2. I contacted the support team and answered very promptly that they will update Freestyle Support quickly so it will integrated with VM2.
The template can be customized easily from the back end.
Tickets can be assigned by users, groups, languages,...
All in all a very very good component.
Fully open source, which is great as it has allowed me to make some customizations to accomodate my site.
Would highly reccomend!
So if you need a fantastic support ticket system look no further. If you are not well versed in working with advanced extensions you might be in trouble if you need help.
Just a note regarding this review: The 2 support tickets mentioned were opened and the closed by the user within 36 hours. We normally respond to tickets within 24 hours, though sometimes it takes slightly longer depending on our current workload.
But when I run into some problems I realized that it is not well documented and still has certain problems. This may be due to the still new Joomla 1.6 release.
The ticket system looks quite nice and useful and the amount of additional features, like Knowledge Base and Glossary cross-linking, is really good.
But Freestyles own support responds to their software is not so good (and it's the only thing you can turn too as the forum is much hidden and dead with lots of spam).
It's a little shame that their nice concept and look is a little bit lacking.
Still I hope that there will be soon a new release 2 as somewhere announced and my bug feedback helps to improve it.
Really wanna use this nice component without regret to have bought it.
So keep on developing it guys !!! ;-)
The good stuff:
-It looks nice on the front end
-The FAQ function is awesome
-The knowledge base works great with the glossary
-The support has been helpful and relatively timely
A couple of things that I am looking forward to as they develop this product:
-integration with Community Builder (link to profile, tab for users to see their tickets, maybe even the ability to pull in CB field values to the ticket)
-A little more flexibility in the how the FAQ functions when accessed through the portal instead of a menu
-A support staff module that would show action item counts
-some ability to define the rules for auto-assigning tickets
-a little clean-up on the formatting of the ticket itself; it's a wee bit hard to read sometimes and doesn't always line up right
-a user forum where we can see the issues other people are having and how they were resolved, make feature requests, etc.
All that said, this is a great start, and I can't wait to see how this product matures. I look forward to coming back with a 5-star review!