New features include Ticket Groups, allowing your users to share tickets and other extra.
Checking an email account for new support tickets is also fully supported, along with having your users and ticket handlers reply by email too (All messages will be added to your ticket system).
You can customise all aspects of the sections of the component so that users can easily find the information they require. If the user cannot find the relevant information in our highly flexible FAQs, Knowledge Base and Glossary sections, a support ticket can be submitted through the ticketed support system - this ticket support system is completely customisable (custom fields, categories, emails, managers etc). In addition, the testimonials section allows you to display customer comments/feedback; an announcements section allows you to display a series of announcements to your users.
Use our announcements component to keep your users upto date with the latest news on your site.
The several section are as powerful as the leading extensions for each individual area - but with Freestyle Support Portal you get all of this for a lower price! Why not give it a try??
The ultimate support portal / help desk for Joomla
* Knowledge Base Module
* FAQ Module
* Testimonials Module
* Ticket Support System Module
* Announcements Module
There are too many features to list here so please visit our site to view the features of Freestyle Support Portal.
It has exactly what I required for my project. Thanks to the support team, specially "Emily" for prompt response. Good to hear that you guys are going to introduce Live chat feature in upcoming version. Keep it up guys!
Other than no live support, this component is fantastic and full featured. Keep up the good work.
Thanks for the review! :-) just to let you know we are currently developing a live chat for support module as we speak! so keep a look out for it - won't be long now!
The software has been updated since I purchased it only a few weeks ago and the developers incorporate improvements.
Very impressed so far.