RSTickets!Pro
Version
1.0.0 Rev 8 (last update on Nov 2, 2011)
Rating
Compatibility
Reviews
25
License
GPLv2 or later
Commercial
Type
Date Added
11 May 2010
* Multilanguage support: translate department names, priority levels, statuses and custom fields without the need of JoomFish!
* Manage your customers' issues through the frontend as well as the backend
* Create custom fields for each department - custom fields can have HTML attributes, can be set as mandatory and you can personalise the validation message.
* Two types of CAPTCHA: built-in CAPTCHA with refresh button, customizable number of characters, noise level and sensitivity; reCAPTCHA integration
* Assign staff members to one or more departments, using a set of predefined permissions based on each staff member's attributes
* Staff members can have their own signatures
* By default there are three ticket priority levels: low, normal, high. You can add as many as you like.
* Sort tickets by date, last reply date, customer, priority or status
* Create tickets for your clients
* Clients can submit tickets without being registered
* Create custom searches to filter tickets based on your needs, and have the search show up everytime you login
* Automatically close redundant tickets and issue a notification to the submitter
We're using RSTicketsPro for a new site, and it's proving to be an excellent choice. It's very stable and well organized. I had a few questions, and submitted support requests with RSJoomla. I received accurate professional help within hours. When buying an extension, it's nice to know you can get what you pay for, and the company will stand behind it.
Great extension, work smooth, without any problems. Exactly what i was looking for!
I have been in the web design business for a few years now. Everytime I wanted to track support issues for my clients I used a simple form that would email me their request. Now that my business has grown I needed a professional solution - and found RSTickets! Pro. This is by far the best support system I have ever encountered (and I did use a few stand-alone scripts but they didn't quite feel right). With the "Cron Email Parser Plugin" I can discuss issues with my customers by email while still keeping these records in my Joomla! database, it's simply amazing! No flaws I can point out because I haven't dealt with any issues yet (I'm using REV 3, which is the latest as of now).
Highly recommended! Worth the small price!
Highly recommended! Worth the small price!
My company required a flexible and comprehensive ticket system for our customer's support needs. I required a product that would integrate with Joomla! After having reviewed both native components and bridges to other products, I had nearly given up - there was no adequate solution to be found.
I had was disappointed because RSTickets! almost fit the bill, but lacked some critical functionality we required. When RSTickets! Pro was released, I was ecstatic. Not only did it meet our requirements with extra functionality, but exceeded them. I had some initial difficulties with my installation, but RSJoomla identified the problem and got me up and running quickly. (The problem wasn't even with RSTickets! Pro, it was with a plugin which was creating a conflict, and they provided a fix for the plugin!)
If I could give these guys 10 stars out of 5, I would! Thanks!
I had was disappointed because RSTickets! almost fit the bill, but lacked some critical functionality we required. When RSTickets! Pro was released, I was ecstatic. Not only did it meet our requirements with extra functionality, but exceeded them. I had some initial difficulties with my installation, but RSJoomla identified the problem and got me up and running quickly. (The problem wasn't even with RSTickets! Pro, it was with a plugin which was creating a conflict, and they provided a fix for the plugin!)
If I could give these guys 10 stars out of 5, I would! Thanks!
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