Webamoeba Ticket System
Version
3.0.5 (last update on Dec 12, 2009)
Rating
Compatibility
Votes
Favoured
74
License
GPLv2 or later
Non-Commercial
Type
Views
275311
Date Added
21 January 2007
Unfortunatley I no longer have the time required to continue development of the Webamoeba Ticket System. I had been intending on creating a Joomla! 1.6 version of the component, and had made some headway, if you are interested in the partially completed code please refer to the SVN branch. You should also find some Ant scripts in the SVN branch to help create the JForm XML files and help with the overall build/publish process.
The Webamoeba Ticket System is a help desk ticket support system component for Joomla!.
Feature list
* User Management
* User Groups
* User Agreement
* Rightes Manager
* Ticket Categories
* Ticket/User Assignement
* CSS Editor
* Database Maintenance
* Highlight new and altered tickets
* Email notification
* BBCode, CMS editor, or plain text editor
* Debug Mode
* Search (seperate plugin)
Available in
* English
* Brazillian
* Czech
* Dutch (new)
* Farsi
* French
* German
* Greek
* Italian
* Netherlands
* Norweigan
* Portuguese
* Romanian (new)
* Russian
* Serbian
* Slovenian
* Slovak
* Spanish
* Swedish
* Turkish
You can also create your own translations!
If you are using a version prior to 2.0.8, you should upgrade immediately. The latest release includes a number of security fixes!
Images
This is one cool product.
The system allows for simple configuration, easy layout control and is feature rich.
james has put a lot of thought into this component and it definately shows. I truly believe that this is one of those components, that is a MUST HAVE for ANY professional website.
Great support from a great guy.
My only suggestions would be to allow non site members the ability to use the ticket system, then it could be used as a Bug tracker of sorts. I believbe that a great extension to this would be to allow admin the ability to take any Q&A, and add them to a special list for an extended FAQ section.
Brilliant piece of work, thanks James for your hard work & allowing users like me to implement into my website!
The system allows for simple configuration, easy layout control and is feature rich.
james has put a lot of thought into this component and it definately shows. I truly believe that this is one of those components, that is a MUST HAVE for ANY professional website.
Great support from a great guy.
My only suggestions would be to allow non site members the ability to use the ticket system, then it could be used as a Bug tracker of sorts. I believbe that a great extension to this would be to allow admin the ability to take any Q&A, and add them to a special list for an extended FAQ section.
Brilliant piece of work, thanks James for your hard work & allowing users like me to implement into my website!
Don't bad. This is the review.
+ Positive:
It is simple to manage and configure, works well, it haven't a bug.
Send an email (if you want) when open a new ticket, when replay and when close a ticket.
- Negative:
Ticket is only open or close, ticket not have a category, ticket is only text if you want add an image or bold text you must use the html-tag (ex. [b]text-bold[/b] for bold).
However the extension works well. Recommended for simple support use.
+ Positive:
It is simple to manage and configure, works well, it haven't a bug.
Send an email (if you want) when open a new ticket, when replay and when close a ticket.
- Negative:
Ticket is only open or close, ticket not have a category, ticket is only text if you want add an image or bold text you must use the html-tag (ex. [b]text-bold[/b] for bold).
However the extension works well. Recommended for simple support use.
As it is right now, it does not do anything that is really useful... that is why i will not even rate it, I am waiting for V2 that seems to be a much better component that actually you can use.
Hope they will add some modules, to work with remository, or other repository systems, integrated repository and bug tracking, now that would really kick ass.
Hope they will add some modules, to work with remository, or other repository systems, integrated repository and bug tracking, now that would really kick ass.
Great support from the creator. Very stable system.
We have been using it lightly for awhile, and it works well.
We have been using it lightly for awhile, and it works well.
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