obHelpDesk
Version
2.4 (last update on Apr 18, 2013)
Rating
Compatibility
Reviews
0
License
GPLv2 or later
Commercial
Type
Date Added
23 January 2011
Editor's Note
- This extension has additional addons listed in an extension specific category.
- This is a fork of RSTickets.
obHelpDesk has been built from scratch base on tickets architecture (similar RSTickets) with a lot of mentioned advanced features above.
obHelpDesk is the powerful Help Desk component for Joomla. By using this Help Desk extension, your customer will be able to request support via Help Desk Tickets, and your staffs will be easier to keep in touch with your valued customers.
After trying many Help Desk solutions, we decided to make this Joomla Help Desk extension which is for our own usage as well as providing a better Help Desk solution to the Joomla community.
Since we support our valued customer everyday, we focus on saving time for our staffs; make support job easier to navigate, track, writing a reply message,... and those are all available in ob HelpDesk.
FEATURES
* Super Help Desk Dashboard
* Integrated JUI Twitter Bootstrap
* Email Crons (send ticket via email)
* Customer Profile page
* Rate for Customer
* Staff Spent Hour on each Ticket
* Statistic with Graphic Charts.
* Advanced backend reports with Google Chart.
* Customer Care: assign some customers to particular staff.
* FAQs/Knowledgebase integration (QuickFAQ, JEFAQ, Content, K2).
* Google Translate built-in.
* Tickets Listing printing in compact layout, suitable for A4 paper.
* Ticket Monitoring.
* Reply Message Templates.
* Spent Time for each response message (for staff).
* Track Overdue Tickets.
* Custom Fields for each departments.
* Works properly with VirtueMart.
* One click report to Mantis Bug Tracker, Trac, JIRA, ... (extra plugins requires)
* View customer profile, subscriptions status, purchase orders by plugins architecture (extra plugins requires)
* View related tickets, view other tickets from the customer, view customer information,... by plugins architecture (extra plugins requires)
and much more...
Images
