EASY TO USE
BeestoHelpDesk customer service is intuitive and well designed making it easy to use.
EASY TO CONFIGURE
Full-featured but no need to be an high level trained person to choose the right settings for your help desk. Actually no need to do nothing else than install and run. So simple since the optimal configuration is already set for you.
Absolute control over your staff. Few clicks requires to add or remove a help desk administrator. Pick up a Joomla user from your users list to make him part of your help desk team. For each staff you have you can decide what actions he can perform or what ticket categories he's allowed to access. Make this even easier using staff grouping advantages, they can be split into two major groups, Super Admin - access to all features and categories - and Admin - you can limit features and categories. No time to set permissions for your staff? Solved too, thanks to the BeestoHelpDesk connection with Joomla ACL.
Knowledgebase provides information, articles or answers to frequently asked questions. Unlimited knowledgebase articles and categories are supported.
You can create category within category and so on without limitations.
Your articles may contain also attachments and no limit here too. Add as many documents you want to your downloadable content attached to the knowledgebase article.
Publish or unpublish content by article or by category.
Enable or disable articles rating system.
These are just few options that you have regarding knowledgebase section which can be considered one of the most important feature when we are talking about a support ticket system.
E-mail notifications are sent when:
- staff or customer add a new reply to the ticket
- customer open a support ticket
- staff open a support ticket as customer
- ticket is assigned to some staff member
- customer try to recover his ticket code
Both staff and customer can access directly their tickets from e-mail notification.
Make your job even easier using predefined replies that staff can select and submit without typing the message.
Detailed reports of all help desk events. You can see new tickets submitted, opened or resolved in a certain period of time grouped by days or months. You can view also tickets and their replies grouped by ticket categories or staff, the last one giving you a clear picture of staff activity.
Compatible with Joomla! 1.5, 2.5 and 3.x
I can receive instant notification when anyone open or responding to any ticket. To each ticket I can have a note so I can insert any special data I will need to remember lately.
Considering all the things you are receiving by purchasing this extension the price is justified. The support team is also great, I've received answers on my questions in just a few hours!
The extension is easy to install and configure, it looks pretty and fulfills its duty. The support is fast and friendly!