Tickets 
Version
1.5 (last update on Mar 23, 2013)
Rating
Compatibility
Reviews
9
License
GPLv2 or later
Commercial
Type
Date Added
25 February 2012
You can choose who is in charge of managing tickets (agents), and choose the default agent for new tickets. People and agents can attach files to each ticket reply.
E-mails are sent to alert agents when tickets are added, assigned or updated, and users are alerted via email when an agent replies.
Examples of what can it be used for:
- On-site customer support
- Managing tasks between different people
- Handling user inquiries
- Handling project requests
- Any kind of user communication with the site owner
Images
This help desk is perfect for those looking for a simple ticket system that works as advertised. It was quick to install, easy to customize and the support is outstanding. I had an issue that was caused by a conflict from another component and the developer was very quick to troubleshoot and fix it for me.
Thanks for a great help desk and for the superb support!
Thanks for a great help desk and for the superb support!
This piece of software is fantastic. I searched for a powerfull, yet simple ticketsystem for my website. The layout had to be simple and good looking and this software has it all. Also the support is great! I wanted to tweak some stuff and I got super fast responses and they helped me a lot!
I am a newbie on joomla administration and this component have helped me very much! It couldn't be more simple. You install it, place the admins you want for this companent and create a menu for your users. Simple as that!
The user creats his ticket easily. He can see a list of all his tickets, too. Admins and users get allerted with emails when a new ticket or answer is made. I would prefer a button in the admin area to notificate me but it isn't such a missing thing, is it? :-)
Oh oh I missed to say about the GREAT and FAST support that I received from the developer!
The user creats his ticket easily. He can see a list of all his tickets, too. Admins and users get allerted with emails when a new ticket or answer is made. I would prefer a button in the admin area to notificate me but it isn't such a missing thing, is it? :-)
Oh oh I missed to say about the GREAT and FAST support that I received from the developer!
I have tried this component for my project website. If you need a really simple ticket system, then this component is made for you!
It is easy to handle and you can start right after the installation with the support!
The developer was very friendly and answered very fast on my mails.
It is easy to handle and you can start right after the installation with the support!
The developer was very friendly and answered very fast on my mails.
Does what it says it does. Provides a nice, simple ticketing system to be used either as a help desk or whatever you have in mind. Installation was painless, no errors to report. Seems solid overall. Bit more documentation would have been handy, but the UX is pretty intuitive. As mentioned earlier, the CSS could do with some tweaking, such as some of the widths are hard coded, but its not a deal break IMO
On the lookout for a nice helpdesk/ticketsystem i stumbled upon this one. After taking it for a spin i must say i am a bit disappointed, but that is totally unfair of me. It does exactly what it says, and does so in a very smooth way, but unfortunately nothing more. I would have preferred something like a faq build in, or that some questions could be published to the general public. So, very smooth component but not feature rich.
One thing i didn't like is the extra js being loaded for this component. That seems to be the norm with all ticket/helpdesk components, so that's more a general remark about this category than about this component.
For me the search continues for a lightweight reasonably feature rich helpdesk system, but considering all listed components this one is pretty smooth.
One thing i didn't like is the extra js being loaded for this component. That seems to be the norm with all ticket/helpdesk components, so that's more a general remark about this category than about this component.
For me the search continues for a lightweight reasonably feature rich helpdesk system, but considering all listed components this one is pretty smooth.
