You can choose who is in charge of managing tickets (agents), and choose the default agent for new tickets. People and agents can attach files to each ticket reply.
E-mails are sent to alert agents when tickets are added, assigned or updated, and users are alerted via email when an agent replies.
Examples of what can it be used for:
- On-site customer support
- Managing tasks between different people
- Handling user inquiries
- Handling project requests
- Any kind of user communication with the site owner
Thanks for a great help desk and for the superb support!
The user creats his ticket easily. He can see a list of all his tickets, too. Admins and users get allerted with emails when a new ticket or answer is made. I would prefer a button in the admin area to notificate me but it isn't such a missing thing, is it? :-)
Oh oh I missed to say about the GREAT and FAST support that I received from the developer!
It is easy to handle and you can start right after the installation with the support!
The developer was very friendly and answered very fast on my mails.
One thing i didn't like is the extra js being loaded for this component. That seems to be the norm with all ticket/helpdesk components, so that's more a general remark about this category than about this component.
For me the search continues for a lightweight reasonably feature rich helpdesk system, but considering all listed components this one is pretty smooth.