The Joomla! Extensions Directory ™

I wan to say this extension is great, it does what you need and a lot more of cool stuff, also the support form Pedro and his team is superb! i have made a ton of questions and they had answered each one helping me to solve each one of them in good timing.
Thank you!

This extension is really good. Powerfull, vast options to customize but easy to configure most of them.

The only problem with this extension is the technical support that is almost non existent. Also, the documentation is not that good, but can be improved.

If you buy this extension, you are on your own if you face problems with it. This is the reason I give this extension 4 stars instead of 5.

I have tested most of the "helpdesk"/"ticket" extensions on JED and have been a loyal user of RS Tickets for a couple of years, but on a project I needed one key function that RS couldn't give.

Allowing "employees" from the same "company" to be able to share "tickets" submitted by their colleagues.

Helpdesk did it!!

This extension is huge yet easy to use once you read the docs and understand how you wish your helpdask to work.
There a lot of features, dynamic tickets, Departments, Custom Fields, Mail Notification, FAQs, knowledge base, as so much more.

Allow your "staff" to create tickets for your customers, assign the ticket to other staff, automatically change status based on the previous state, add attachments, view ticket logs, create new users, this list keeps going on an on for the feature that are available on the front end.

Set specific departments for users to add tickets to, even create a staff department that only staff can view. Just blown away by how powerful this is.

As for the extensions support, it works, they use this extension themselves, the developers respond timely and are proactive regarding feature requests and any minor issues I have found.

Do not be put of by the price, what you get in comparison to other solutions is a well designed, smart looking, feature packed professional helpdesk solution.

I have not been as excited by an extension since I started using K2 all them years ago.

I have to say, we have used, developed, and tested a TON of helpdesk ticketing systems and i am happy we chose this one.

However I will warn you, this component is not for the newbie or impatient type of user. This has a lot of features and it is a MONSTER to set up. If you only need basic ticket functions I would say go with some other generic system. But if you need robust ticket, department, and user management that includes automation, then THIS is your new baby.

For anyone needing a very professionally built ticketing system that is damn near enterprise level software I would highly recommend this extension.

...as a Joomla Dev also, i must say congrats to the Maqma-Team and also "Thank you!" its one of the best products i / we have ever used and seen for joomla. We hope there will come more such componets from them... "Thumps up!" and again "awesome". There are not many companys with a stylish user interface and a ***** usability in the eyes. ONE OF THE BEST PRODUCTS EVER!

I have seen quite a few helpdesk systems in my 25 years in IT and Telecommunications. This is certainly the VERY BEST I have ever seen or used.

Its features are powerful, layout easy to use and customisable. Highly recommend it for any business operation

This extension is really powerful! I would love to give it a high grade. However, I sumbitted a ticket 10 days ago to the developer with what I thought could be a simple question, and still have no response.

Otherwise, it looks in a class of its own.

i have been using another helpdesk ticket system on my support site. This product just BLOWS it away.

It is very comprehensive and has a lot of options to configure. Got stumped a couple of times. But submitted a ticket to developer and he responded quickly.

Encountered a couple of bugs and these have been fixed in the next release.

So glad I found this product.

This component is very robust. I use it for a call center with many clients. There are so many variables to configure that it can act almost like a full fledged CRM.

The documentation needs work, but maQMA states clearly that they are continually working on it. I can only imagine that they've had such a huge devotion spent to development rather than documentation. I would rather have a great component and try to figure it out myself than one that doesn't work but overly documented.

The support team is great! They responded to me within 2 hours to a "low level" question.

This component is HIGHLY recommended. I've spent more for components that do far less. There is another help desk component out there for twice as much that doesn't nearly do as much. I've researched them all thoroughly before I purchased it too.

iMaQMa Helpdesk is a powerful tool that will enable your Joomla! site to provide a comprehensive level of support to your Users and Clients.
Setting up the system can be quite detailed but that depends on the level and type of support you wish to offer.
Support from the Developers is excellent. Well done and highly recommended.

Without a doubt, this is the best helpdesk component I have tried yet. So many built in features. Took a little bit of getting used to on how to set it up and the documentation is a little lagging, but the personal support given by iMaqma certainly makes up for it. I get responses to my tickets to them in less than a day every time.

A couple of bugs I found, but the developers solved them immediately and posted me update files.

EXCELLENT JOB GUYS - keep up the great work.

Dan

I tryed other products before (free and commercial, es. obHelpdesk) but, as i said nothing is near this one.
Furthermore the component itself can be useful for many different scopes.
the support is quick, simple, friendly and efficent.
An excellent experience at all.
Strongly recommend.

I was looking for an off-the-shelf solution to a user-based work tracking system, and having tried out project management, time tracking & other extensions, I decided that a helpdesk might best fit my needs. From there, it was a matter of finding the best and best-supported extension, and the MaQma Helpdesk rose far above the rest.

The developer responded immediately to my inquiries, assisted my integration, and included some of my needs in subsequent updates to the system. The Helpdesk itself is robust, solid, and straight-forward. This extension gets the highest rating.

This component and the company behind it has blown me away!!

It's ability to manage not only helpdesk tickets but clients and SLA's as well takes to the top for Helpdesk extensions.

Not only does this component provide everything you need in a ticketing / kb / download system, the support is second to none. Each time I submitted an enquiry I received a response in under 24 hours.

Integration with Virtuemart, and activity governed contracts has allowed us to manage our requests and ensure our company remains profitable.

One of my favourite Joomla extensions and I have seen / used a lot of Joomla extenions !!

Great work guys!

Wow.....No other word to describe this.
I have installed hundreds of components over the years...am a bit of a joomla fan to say the least.
I wanted a helpdesk and other ones that seemed great caused issues for me. I found this helpdesk which i'd never noticed before. I bit the bullet and bought it. Installed it...and oh my gosh..this is so intuitive, SO SO feature rich (2hrs into playing and i still discover major features! Not to mention the amount of modules, translations, plugins, and links to different 3rd party components...stunning!). I hit some errors upon initial installation. I wrote on the support forums (which seemed a bit empty and worried me)...within a couple of hours, i had the developer personally replying. He then went on to skype chat with me and look at my site personally. The next day i woke up to see he'd been working at night to fix things. He contacted me as soon as he came to work...came back..sorted everything for me. Shared his screen with me and gave me a few explanations to things i'd not understood and introduced me to his other products.
I have no idea whether to go on more about this EXCELLENT helpdesk component, that's beautiful to look at..and am sure can handle much more than my needs if necessary, or whether to go on more about this developer. If only all developers worked like this and cared so much about their work. THere's a reason the official joomla site uses this component. I know i said one word and this came to more. So what? You get the idea...don't think twice...don't try the other helpdesk components - that simple! (And no i'm in no way affiliated with this...i'm just outstanded by the level of support, and the quality of this component)

This extensions is simply the best I've found so far. It have needed to provide the best customer support and even more, there's no other with such features in Joomla but it's also the level of not Joomla helpdesk applications.

Congratulations and keep up with the good work.

This extensions is simply AMAZING.

Got this extension a few days ago and is the MOST powerful helpdesk component without any doubts, feature rich as no other.

Just subscribed their club so excited I am with it =)

This was the only extension I could find that allowed for my customers to have both users and managers. This is a critical element for me. There are bugs and design flaws in this software. One major flaw is that you can't enter your time worked if that time crosses over midnight because it only allows for one date, and assumes both the start and stop times are in the same date leading a negative hours calculation that you can't override. There are bugs in the ability to save settings when selecting which parts of the program to use. There are two front end vies for tickets, and in "list view" customers can change ticket status no matter what options you select on the back end to prevent that - this at least happens on my system which has been on two servers now, and tech support is ignoring me on this so I have to assume it's not just me. Which brings us to the final and most significant problem: documentation is very poor and tech support is slow to non-existent. However, hacing said that, once you get it working it's a great extension. If they would step up support or at least open a user forum for users to support each other, it would get another star. Fix the glaring bugs (which seem to be related to scripts not working right in newer browsers) and this is a 5 star extension easily.

i just want to say some words with this extension.. Maqma Helpdesk help our company to improve our Online Tech Support, its a great extension with all you need to work and more than you can expect, fast realiable with a great price

Most of the other free help desk components that I have tried worked for the most part but they generally either lacked the polish of a well thought out component or they lacked the support. With MaQma I was impressed with the features available in the Free version. The help desk part is simple to configure with an intuitive layout making it a breeze to get up and running quickly. And you get a Knowledge Base and FAQ section with it! Like I said, impressive.