Billets
Version
4.3.1 (last update on Mar 16, 2012)
Rating
Compatibility
Votes
Favoured
35
License
GPLv2 or later
Commercial
Type
Views
124451
Date Added
2 April 2008
Editor's Note
- This extension requires registration to download.
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There are two versions of Billets available: a FREE one (version 2.0.0) and one for subscribers (version 4.3.1). The free one is two versions older than the current one, but gives you a very good idea of what Billets is capable. It should be noted that version 2.0.0 (which is now FREE) was the commercial version at the beginning of 2009.
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We built BILLETS for our internal use on Dioscouri.com and as a result it has undergone the intense pressures of supporting our community of users (now 72,000+ strong!).
BILLETS is simple, intuitive, powerful and clean. It supports multiple languages, file attachments, custom-categories for tickets, ticket labels, managers for each category, is SEF, and has an informative dashboard that summarizes your support center's activity.
User feedback is also a part of closing Support Tickets, so you are constantly hearing from your users what they think of your level of support (displayed through our handy Feedback Statistics module on the admin-side).
Additionally, BILLETS is plugin-friendly, meaning you could extend its functionality with some simple Joomla plugins.
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Features of the current version include:
* Front-End Features
Managers can manage tickets
Tickets locked when Managers are adding comments
Submit ticket without being registered
View tickets once logged in
Close tickets with immediate feedback
Add comment to (i.e. re-open) closed tickets
Attach files to tickets
Custom-fields and ability to require fields
Custom support ticket categories
On-site Google Translations
* Admin-Side Features
Convert Tickets to Content Articles to form a Knowledge Base
Tickets locked when Managers are adding comments
Assign multiple managers to each category
Attach files to tickets
Change ticket status at any time
Change ticket category at any time
Summary statistics of tickets
Mark tickets for follow-up
Create custom fields & categories
Create tickets on behalf of users
Delete Tickets
Filter tickets according to status
Canned-text available
* Emails
Respond to a ticket via email
Emailed response added to ticket thread
Emails sent to category managers for new tickets and comments
Emails include ticket comments
Email confirmations sent to users
Emailed attachments added to tickets
Fully customize emails via admin-side
* Integrations
Native integration with Tienda, so Billets can handle refunds/returns
Users may select a Tienda order when submitting a ticket
Jomsocial, COmmunity Builder, and Ambra avatars displayed in ticket threads
Tickets displayed in Jomsocial profile
* Migration Tools
RSTickets
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We have some ideas for what BILLETS could become as we further develop it, but we would nevertheless love feedback from
Images
If you are looking for a simple, but great helpdesk solution for your business/service, then BILLETS is your choice.
First I missed the creation of my own categories in the back-end. I recommended it for the authors in their forums. The admin provided me a link in his answer to the howto description and following those instructions it was very easy to customize the categories.
First I missed the creation of my own categories in the back-end. I recommended it for the authors in their forums. The admin provided me a link in his answer to the howto description and following those instructions it was very easy to customize the categories.
I needed a ticket component that I could set up and easily make the css changes to match the site-from download to finished product (including setting up the ticket categories, etc) was less than 20 minutes!
This was SO easy, just popped in the component and module.
Then publish the module, and set up the ticket categories to match your criteria.
Lastly edit the billet.css (for me it was 6 changes) and voila!
VERY happy! The "subscription fee" is kinda odd, since I do NOT need support, as most of us would not, but still think the com+mod them selves are worth the 40 dollars.
Cheers!
This was SO easy, just popped in the component and module.
Then publish the module, and set up the ticket categories to match your criteria.
Lastly edit the billet.css (for me it was 6 changes) and voila!
VERY happy! The "subscription fee" is kinda odd, since I do NOT need support, as most of us would not, but still think the com+mod them selves are worth the 40 dollars.
Cheers!
Installing billets was a breeze. No problem at all.
I had a little issue with a link not opening in the page I wanted it to....contacted support...and it was solved in less than an hour.
So I do recomend Billets to anyone looking for a ticketing solution for joomla. It may not have all the bells & whistles of a professional ticketing system...but it handles the job nicely.
I had a little issue with a link not opening in the page I wanted it to....contacted support...and it was solved in less than an hour.
So I do recomend Billets to anyone looking for a ticketing solution for joomla. It may not have all the bells & whistles of a professional ticketing system...but it handles the job nicely.
I bought this extension to support our main product.
The tool is very simple to use & the team behind it are very responsive to accept new suggestions.
I recommend it to everyone!
The tool is very simple to use & the team behind it are very responsive to accept new suggestions.
I recommend it to everyone!
This is still a very young component in development, but it has great potential. The team behind it are extremely supportive and offer good communications with any problems. They are also very open to feedback for the direction in which the component will be developed.
So positive to see such a positive project, it knocks spots off other support desk components that ironically are terribly badly supported themselves!
Thumbs up from me!
So positive to see such a positive project, it knocks spots off other support desk components that ironically are terribly badly supported themselves!
Thumbs up from me!
I have been receiving support from the makers of this component using the component for the last 3 months and it has not failed me once! The best support system for Joomla that I have yet seen. So good that I have purchased the component for my own sites and my clients sites.
Highly recommended for anyone who needs to provide a support/helpdesk function for their customers or members. Well worth the investment.
Highly recommended for anyone who needs to provide a support/helpdesk function for their customers or members. Well worth the investment.
Five stars is not enough. Nor is there enough room here to say all the great things that can be said about Dioscouri and this module.
Their tech support is of a level that could be considered the pinnacle for which all others should strive. Rapid response, via this very same component. Very knowledgeable, and very very responsive. Request for product changes are met with open arms and if the ideas are solid, are implemented right away. This team listens and responds. Outstanding to say the least. Support like this, and a product that works so well with no fuss. I would have expected to pay several hundred dollars to get this level of satisfaction. The unbelievably low price of this add-on makes it a no-brainer. All for less money than I might spend on a night out.
Their tech support is of a level that could be considered the pinnacle for which all others should strive. Rapid response, via this very same component. Very knowledgeable, and very very responsive. Request for product changes are met with open arms and if the ideas are solid, are implemented right away. This team listens and responds. Outstanding to say the least. Support like this, and a product that works so well with no fuss. I would have expected to pay several hundred dollars to get this level of satisfaction. The unbelievably low price of this add-on makes it a no-brainer. All for less money than I might spend on a night out.
I've been searching for months for a decent, solid and reliable Help Desk solution and highly recomment Billets. After trying out several different options, Billets is the only one i've found that does exactly what it says on the tin, in a user-friendly and easy to customise way. It's function is fantastic, and works with Joomla 1.5 with SEF turned on. As for their support, fantastic - personal response with answers that are clear and detailed. If you need a help desk component that works, go for this.
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