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JForce 2 
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1. Email notifications don't work.
2. Error messages when you setup a new project.
3. Task assignees dropping off the task.
4. Clients being able to see and message other clients.
5. Extremely difficult, if not impossible, to set up a client account to be able to see the stuff you'd want a client to see and not see the stuff you wouldn't want a client to see.
6. Almost no support. They have not answered any of my forum posts, or my tickets or my personal emails.
You can tell that a lot of work has gone into this and in a lot of ways they are on the right track. But this is very buggy and is not ready for any production environment. You are wasting your money if you think you are going to install this and start using it.
We understand that customer support has been slow in response in the past, but we've redesigned our Technical/Customer Support in order to make sure that we are addressing each client's needs everyday (M-F).
We've been in communication with sonicfog and are waiting for more details in order to review the system in question; and respond with directions.
The major issues addressed here are in regards to configuring Access Roles and Email Templates. If set up correctly, these issues would be non-existent.
We encourage users to contact us through the Support Ticket System should they experience any issues with the program.
Just to mention some of the bugs I, as well as most other users, have experience with Jforce 2:
1) Creating new projects it gives an error after you submit even though the project is created.
2) Project Backup does not work if you attempt to load the backup sql generated by the JForce backup tool after an upgrade.
3) Still a lot of issues around assignments and access settings. Even if you have set the proper permissions to an user, you'll get quite lots of "you are not authorized to view this resource" alert all arround the frontend.
4) Pretty ugly issues related to privacy concern, as one user can see sensible information of another user, that he supposed no to.
5) The time stamp to log user's visit is displaying incorrectly.
6) Functions like Email & Print does not work at all.
All of the above issues have been reported to support...by many of customers though the support ticket system or private forum at extremejoomla.com and literally nothing is being done after many many weeks!
As many users have pointed, I believe that this software has so many potencial and its concept is very complex and powerful, truly unique in its class as a Joomla component. But unfortunately not ready for a production site, it's more like a beta software. The problem is that they sell as a final product, and not the cheapest one!
Hello J-Force Community,
We are always focused on improving customer support so that our users can get back to concentrating on their businesses. Recently we received a support question that listed several bugs in the system.
1) Creating new projects it gives an error after you submit even though the project is created.
2) Project Backup does not work if you attempt to load the backup SQL generated by the JForce backup tool after an upgrade.
3) Still a lot of issues around assignments and access settings. Even if you have set the proper permissions to an user, you'll get quite lots of "you are not authorized to view this resource" alert all around the frontend.
4) Pretty ugly issues related to privacy concern, as one user can see sensible information of another user, that he supposed no to.
5) The time stamp to log user's visit is displaying incorrectly.
6) Functions like Email & Print does not work at all.
All of these issues are caused by having your access roles set-up in-correctly and not running the latest version of J-Force. We encourage all of our users to follow us on twitter (www.twitter.com/extremejoomla) so they are aware of our latest versions and free updates when they become available.
Extreme Joomla
Support Team
Support is worse than most free components I have used. Forum posts don't usually get answers and support tickets are not monitored well. Great idea, but more attention needs to be put into support.
We apologize for any difficulties you have experienced in receiving support, and would love to continue to work with diresolutions to assist in a resolution in functionality issues.
We are in the midst of restructuring our support system and have posted more accurate response times on the site, so that we don't promise something we can't give.
Also, stay tuned for more information via the News and Announcements section of the forum. And yes, part of the support restructuring does include more of a presence on the forum.
Set up and configuration continues to be a reoccurring issue for the Support Team to handle. To address this we are working on JForce Videos. A release date for these is not yet scheduled.
Extreme Joomla Team
Pro: all in one.
Contra: Slow but ambitious support. Thanks Jennifer.
Their demo site didn't have any back-end access, which meant that I had to guess at the functionality that was available.
Right off the bat I have to say that I'm not using accounts or ticketing. We use MYOB and RT for those and so I can't comment on the JForce versions.
We were primarily looking for:
- Contact Management
- Customer portal for Project Management
- Easy quoting system and status tracking
- Lead tracking for sales
For all of those, i have to say that I have found JForce quite adequate, don't be expecting Salesforce-esque levels of CRM, but certainly what is provided here is enough to track contacts and allows customer to view the status of "projects".
We are using the project templating to create provisioning task lists for delivery, it works well for this task.
Ask them to access the demo site before you buy.
Cheers
Devolved