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Lighthouse 
Version
Qaitbay 1.3.1 (last update on Nov 21, 2009)
Rating
Compatibility
Votes
8
Favoured
15
License
GPL
Non-Commercial
Type
Views
14586
Date Added
25 April 2009
History
Lighthouse at Pharus - a lighthouse off the coast of Alexandria, Egypt, that was built by Sostratus of Cnidos in 290 BCE; the lighthouse stood 100m tall; it became one of the 7 wonders of the world.
Philosophy
Why Lighthouse? Lighthouse is the building what helps ships sailing safely. In fact my component allows people communicating safely too. Also it is free to everyone and has many zones, like the lighthouse is open for all sailors and shines in many directions. A priori zone is a public zone. Let you present mathematical organisation and another one (let it be a progressive rock band) wants to communicate so that nobody, except mentioned organisations, can even know about that. In this case all you need is to create a new zone. And now try to taste what i have done for today. If it is yours, i need a feedback. Let here be more light!
Support the project
If you wish to donate me, these are the properties of my bank account:
• Beneficiary Account Number – 2625900204922/0626403800 EUR
• Beneficiary Name – Demchuk Kostyantin
• Beneficiary Address – Ukraine, Kyiv
• Details of Payment – Private payment to card account 0626403800
• Beneficiary’s bank – Kiev Regional Direction OJSC RAIFFEISEN BANK AVAL KIEV, UKRAINE
• Beneficiary’s bank SWIFT code – AVALUAUKCKB
If you have additional questions, please contact me.
General
1. Ticket = question + answer
2. Mail notification plugin
3. Mozilla Firefox all versions, IE 6, Opera 9.6, Safari 4.31.9.1 compatible
4. Multi language support
5. Configured for upgrades
6. Time zones and date formats
BackEnd
1. Zone Manager - public and private access into the system for individuals and large organisations
2. Groups and subgroups hierarchy with category permissions
3. Category Manager - assign advisors for the category to allow replying the questions
4. Ticket Viewer - easy tool for admin
5. Seven different styles and the ability to install new themes
6. Miscellaneous - ticket priorities, importances and types
FrontEnd
1. Security - user sessions and preventing cross site scripting attacks
2. Anonymous support
3. Attachments and CAPTCHA plugin
4. User interaction - My Account and My Tickets
5. Primitive search by ticket id
6. Menu plugin (dock menu based on fisheye effect) - beta stage
Images
bybmw on September 20, 2009
Trying to keep an all integrated portal-type system using Joomla, Lighthouse Helpdesk certainly fits the bill. The developer, Kostya, is amazing. He is very responsive to all bug reports and requests for enhancements. He works very hard as making Lighthouse top-of-the-line. He turns around patches and version almost weekly and we're not talking about broken stuff but more workflow functions.
I recommend this 5 stars.
I recommend this 5 stars.
bydiddly on May 13, 2009
I think this seems like another simple ticketing system. But the approach is very compelling. It's a cross between a knowledge base, Yahoo ask, and a ticketing system where others can see the questions as well as answers. Thanks.
Owner's reply
Hi diddly
You may say what is exactly compelling for you. It helps me to improve the component. I hope GSTS will grow up soon. Thanks for review!
Kostya