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Lighthouse 
Version
Qaitbay 1.3.0 LE (last update on Nov 1, 2009)
Rating
Compatibility
Votes
6
Favoured
14
License
GPL
Non-Commercial
Type
Views
13453
Date Added
25 April 2009
As for payments, please, visit this url http://joomlacode.org/gf/project/lighthouse/frs/?action=FrsReleaseBrowse&frs_package_id=4798 and read in-depth the manifest file. Everything i have explained there. If you have additional questions, contact me.
If you wish to donate me, these are the properties of my bank account:
• Beneficiary Account Number – 2625900204922/0626403800 EUR
• Beneficiary Name – Demchuk Kostyantin
• Beneficiary Address – Ukraine, Kyiv
• Details of Payment – Private payment to card account 0626403800
• Beneficiary’s bank – Kiev Regional Direction OJSC RAIFFEISEN BANK AVAL KIEV, UKRAINE
• Beneficiary’s bank SWIFT code – AVALUAUKCKB
What is new in current (1.3.0) version?
General
1. Ticket priority, importance and type
2. Mail notification plugin. Flexible mail letters and new events
3*. Very detailed Manual (with well-formed examples)
4*. Tutorials for making languages and styles
5. Six different styles gathered into the single package, which you may
install at once in the Themes option
6. English translation extended due to Lighthouse
enhancements and therefore accomplished
7*. When upgrading the component, attachments were being removed. Now
Lighthouse is safe of this issue
8. Time zones
9*. Personal settings and details can be edited by the end user (My Account) or administrators (User Manager)
10. Checked out records while editing (when somebody is editing the record
of some entity, it is locked to prevent the others from puting the same data into the database)
BackEnd
1. Themes option allows now to install and remove themes (except the basic
one, which is the default)
2. New subgroups hierarchy involve on Groups option instead of Group Permissions (now we can manage subgroups and set permissions not only for category, but for groups as itselfs)
3*. Ticket Viewer: now we can move tickets between categories, open/close
and edit them
4. Assign or unassign advisor(s) for some category (improved feature for
systems with large number of advisors – now you do not need to select ‘Nobody‘)
5*. Miscellaneous option - time zones, date formats, priorities and ticket types
FrontEnd
1. Login form with forgot links; Login and Register buttons
2. Captcha on the user registration page
3. Menu plugin (dock menu based on fisheye effect)
4*. User can view account details and tickets of other persons
5*. User can view own tickets (My Tickets)
6. Primitive search by ticket id
7. Counting the number of ticket views
Positions, marked with * are not included in the Limited Edition version
Images
bybmw on September 20, 2009
Trying to keep an all integrated portal-type system using Joomla, Lighthouse Helpdesk certainly fits the bill. The developer, Kostya, is amazing. He is very responsive to all bug reports and requests for enhancements. He works very hard as making Lighthouse top-of-the-line. He turns around patches and version almost weekly and we're not talking about broken stuff but more workflow functions.
I recommend this 5 stars.
I recommend this 5 stars.
bydiddly on May 13, 2009
I think this seems like another simple ticketing system. But the approach is very compelling. It's a cross between a knowledge base, Yahoo ask, and a ticketing system where others can see the questions as well as answers. Thanks.
Owner's reply
Hi diddly
You may say what is exactly compelling for you. It helps me to improve the component. I hope GSTS will grow up soon. Thanks for review!
Kostya