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Huru Helpdesk 
Version
0.87 beta (last update on Oct 16, 2009)
Rating
Compatibility
Votes
25
Favoured
30
License
GPL
Non-Commercial
Type
Views
11984
Date Added
6 October 2009
Features:
* Integrated Knowledgebase - cases can be sent to the knowledgebase by setting a flag on the case
* Users can view progress on cases and submit additional information
* Built-in reporting shows time spent on problem categories, departments
* Login and authorization integrated with Joomla! users table
* Non-registered users can open support cases (optional)
* All case management and reporting is done via front-end, meaning support reps do not have to have back-end access
* Integrated with Joomla mail function for communication with reps and users
* Can assign default support rep to problem categories
Images
byNijland on November 9, 2009
It is a wonderful helpdesk for the company I work for. (small business)
There is only one problem for me, when a problem is submitted by a "normal" user, a group of reps should get an email, and then one of the reps from the group should login and assigned the problem to himself. But the group has also needed the possibility to see which problems are assigned to every rep of the group. Call it a group view. It has to be simple for a rep to view all problems of the group, because when another rep is sick or has a day off, holiday, another rep has to treat his/her problems. But for the rest it is a great component.
There is only one problem for me, when a problem is submitted by a "normal" user, a group of reps should get an email, and then one of the reps from the group should login and assigned the problem to himself. But the group has also needed the possibility to see which problems are assigned to every rep of the group. Call it a group view. It has to be simple for a rep to view all problems of the group, because when another rep is sick or has a day off, holiday, another rep has to treat his/her problems. But for the rest it is a great component.
bykrackerjax on November 8, 2009
While the system is nice and simple it does lack one main feature: the ability to manually add Q&A to the knowledgebase.
It seems the only way of adding a Q&A to the knowledgebase is when a user submits a question, then I can flag it to be added. If this simple feature of being able to manually add Q&A to the knowledgebase then I'd say this would be a perfect extension.
It seems the only way of adding a Q&A to the knowledgebase is when a user submits a question, then I can flag it to be added. If this simple feature of being able to manually add Q&A to the knowledgebase then I'd say this would be a perfect extension.
Works very nice for me and I use it for business .....
@g.deangeli: There is no need to give them only 3 stars because of lack of translations. Better offer them to translate it in French for them, thats what open source is about. They made the component for free for you.... or use it in English.
@g.deangeli: There is no need to give them only 3 stars because of lack of translations. Better offer them to translate it in French for them, thats what open source is about. They made the component for free for you.... or use it in English.
byg.deangeli on October 23, 2009
Very clean and easy-to install and use component!
The only drawback: lack of multilingual capability.
I will not be able to use it on my site (English and French languages) and will have to choose another component.
Too bad!
The only drawback: lack of multilingual capability.
I will not be able to use it on my site (English and French languages) and will have to choose another component.
Too bad!
The truth is just what I was looking for guys. but I have a little problem, I want to be automatically notified when it enters a new ticket not when is assigned, (basically because I dont have who will assign other than myself).
Greetings and good work
Greetings and good work
Owner's reply
It does notify when the case is created - with the 'Problem Assigned' message. You can change the message subject and text to something more to your liking in the config under Email Messages -> repnew
bybobcameron on October 19, 2009
I found the component easy to install, and the pdf docs even easier to follow during setup. Installed system and had it running in 15 minutes. Recommended Highly!
bytuber1981 on October 19, 2009
I needed a non-commercial support ticket system to evaluate the value of having such a system. I am happy with the features and functionality of Huru, especially considering it is still a beta release. The only other non-commercial help desk system in the JED is being discontinued and switching to commercial, so Huru is quite literally the only choice for somebody that wants to try it out. Huru doesn't seem to be missing anything that I would require for a help desk system. It is very simple, and works great. Highly recommended.
Clean layout, customizable, straight forward and exactly what I was looking for. Very much looking forward to seeing the future of the project progress since it has great potential!!
bylooshster on October 13, 2009
Huru is awesome. I find the support a bit difficult to use, but the component itself is very well made. Is there a way to delete posts from the knowledgebase? Thank you!
Owner's reply
If you want to keep a case in the system but not in the knowledgebase, you can reopen the case (assuming it's closed), uncheck the knowledgebase box, then reclose the case.
If you want to remove the case completely from the system, that feature will be available in the 0.87 version that should be out in a few days.
bycjohnson66 on October 13, 2009
This is truly a useful helpdesk application that can be used for businesses other than web services. It is very easy to set up and use. Allows for assigning a ticket, updating the ticket with notes that are seen by the client or not seen by the client, time tracking and some reporting. By far the best help desk app for Joomla that I have tried. Can work equally well as a task tracker for a small business.
Nicely done
Nicely done
bykaumac on October 12, 2009
Total grade: 10
For being free: 4
For being well documented: 2
For being feature rich: 2
For being clean: 2
Im installing it right now! And from the screens it seems to be the perfect helpdesk component! (I just hope it keep free :P)
For being free: 4
For being well documented: 2
For being feature rich: 2
For being clean: 2
Im installing it right now! And from the screens it seems to be the perfect helpdesk component! (I just hope it keep free :P)
byguysmiley on October 10, 2009
Just looking at the screenshots, I'm salavating...
We're currently looking to use a help desk platform and have been unimpressed with the 'free' offerings in the JED to date. Our interim solution has been to create a custom form using Fabrik, but I absolutely love the idea of the built in knowledge-base and how easy it appears to be to add solutions to the knowledge-base.
Brilliant thinking.
We're currently looking to use a help desk platform and have been unimpressed with the 'free' offerings in the JED to date. Our interim solution has been to create a custom form using Fabrik, but I absolutely love the idea of the built in knowledge-base and how easy it appears to be to add solutions to the knowledge-base.
Brilliant thinking.
byamitray on October 10, 2009
One after another components are getting released and that too for free. Joomla was already a gift to the web users and these additions to Joomla will definately not only lift Joomla to the top slot in open source but also help those people like us who cannot buy commercial softwares but rely solely on open source. From the core of my heart I thank Joomla team and those associated with it and also to those who are adding feathers to the Cap of Joomla. Thanks a lot.
byMonsterBlue on October 10, 2009
We installed Huru Help Desk on our website as a way of logging and tracking support alls.
With a few modifications, it pretty much solves most of our needs.
Its simple to install, easy to use and delivers pretty much everything you would expect from a basic call logging system.
It is still in beta, so there are a few small niggles that need to be fixed, but in most parts the system works as expected.
The only negative for me (and that prevented 5 stars) was the fact that imported users are
a) not auto-synced with Joomla (this is in the pipeline i believe)
b) not auto -assigned to "user" status on import (this will be pretty easy to resolve)
For anyone looking for an easy way to add fully integrated Help Desk functionality to a Joomla website, this is the only way to go.
Well done, guys, for an awesome product!
With a few modifications, it pretty much solves most of our needs.
Its simple to install, easy to use and delivers pretty much everything you would expect from a basic call logging system.
It is still in beta, so there are a few small niggles that need to be fixed, but in most parts the system works as expected.
The only negative for me (and that prevented 5 stars) was the fact that imported users are
a) not auto-synced with Joomla (this is in the pipeline i believe)
b) not auto -assigned to "user" status on import (this will be pretty easy to resolve)
For anyone looking for an easy way to add fully integrated Help Desk functionality to a Joomla website, this is the only way to go.
Well done, guys, for an awesome product!
bystevenpryer on October 9, 2009
This is a really neat component, well done to you.
I installed this, and fully understood it in no time at all.
Helpdesks need to be "user friendly" (tick).
Ideally easy to implement (big tick).
And easy to manage (tick).
Thank you very much for this excellent component!!
I installed this, and fully understood it in no time at all.
Helpdesks need to be "user friendly" (tick).
Ideally easy to implement (big tick).
And easy to manage (tick).
Thank you very much for this excellent component!!
byccattani on October 9, 2009
If you are looking for a complete yet easy solution for your Helpdesk ..... Huru is what you are looking for. Easy to install, clean (no bugs found yet), easy to configure, easy to use, attractive design ..... many features which other systems charge for .... What else can you ask for ? Congratulations to the developer and keep up your excellent work !!! Just one feature missing .... the hability to attach files .... but I'm sure it will be available in the near future !!! Thanks !!!!!
byrftcco on October 8, 2009
Very good, clean and works well. Just need to add two facilities, which I would happily pay for and that is the ability to convert email to Problems/Tickets and the ability to attach a file to a Problem. Richard Forshaw
byafrugone on October 6, 2009
I used Liberum for a long time, and it is good to find this new version for Joomla, looks very nice and simple as liberum, congratulations.
The only thing that I always missed from liberum was the function of attaching files, it would be great if you can add the option for file attachment.
The only thing that I always missed from liberum was the function of attaching files, it would be great if you can add the option for file attachment.