LiveHelpNow
Version
1.7 (last update on Sep 13, 2011)
Rating
Compatibility
Votes
Favoured
4
License
GPLv2 or later
Commercial
Type
Views
18948
Date Added
7 February 2010
1. Live Chat
2. Trouble Ticket management
3. Knowledge base management
4. Callback management system
Your Website is the primary face of your business.
Every day visitors arrive to your website.
...BUT...
How many of them become customers?
This in large depends on how quickly and effectively you can assist them with any questions they might have about your service or product.
LiveHelpNow Help Desk Software has you covered with its powerful line of online and offline products and services.
Live Chat System
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Extremely Affordable, award-winning live chat software
Help your website visitors when they are lost or have questions, stand out in the competitive marketplace by providing superior customer service with latest Proactive Live Chat technologies powered by LiveHelpNow
Ticket System
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Organize and streamline all your email communications into one easy to use email management system
Manage your email communications in style with easy to use interface and fully customizable business rules.
Use Ticket System on your web site for everything from bug tracking and customer support to project management and to-do lists.
Easily convert resolved tickets to knowledge base articles.
Support System
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Powerful and versatile knowledge management system
LiveHelpNow Support System (Knowledge management suite) helps your company share information with your customers or employees on company public website or intranet with a professional-grade seachable, customizable and brandable knowledge base plarform, substantially reducing the number of customer support inquiries, improving staff productivity and dramatically reducing time your staff or customers spend now searching for information across multiple systems such as poorly organized websites, shared folders and paper documents.
Images
LiveHelpNow is a live help support system that is very easy to use and helps me tackle all of my customer service issues. The great features are the Chat, Ticket System, Cell Phone Chat, Knowledge Base (FAQ), and Analytics. It gives me a way to chat with my customers when I am on the road and it lets me take messages when I am unavailable. In fact I know when someone is on my website, how they found my website and what they are looking for. Getting live help on my website is the best thing I have done. The ticket system helps me manage all the user complaints/issues. Highly Recommended
