Banckle Live Chat
Version
1.1 (last update on Mar 14, 2012)
Rating
Compatibility
Votes
Favoured
4
License
GPLv2 or later
Non-Commercial
Type
Views
31434
Date Added
17 May 2011
Editor's Note
- Requires commercial service subscription.
Some of the salient features are:
Usability (http://banckle.com/apps/live-chat/features.html#usability)
Perform live chat anywhere, anytime
Easy to setup and use
Noticeable voice notifications
Productivity (http://banckle.com/apps/live-chat/features.html#productivity)
Intelligent customer waiting queue
Intelligent proactive chat invitations
Pre-defined chat messages
Real-time translation of chat messages
Chat with fellow operators
Seamless real-time chat transfer to fellow operator
Receive and reply offline messages
Ban unwanted IPs
Diversity (http://banckle.com/apps/live-chat/features.html#diversity)
Marketplace and mobile Apps
XMPP client support
Visitor Interaction and Info (http://banckle.com/apps/live-chat/features.html#visitor)
Personalized interaction
Track previous chats
IP-country detection
Visitor referrer information
Versatile visitor info
Customization and Administration (http://banckle.com/apps/live-chat/features.html#administration)
Centralized admin console
Super-easy customization
White-label custom branding
Powerful API
Customizable chat dialog themes
Customize offline message sender email
Monitoring (http://banckle.com/apps/live-chat/features.html#monitor)
Interactive charts and reports
Monitor real-time website traffic analytics
Gauge operator performance
View and analyze chat trends
Chat (http://banckle.com/apps/live-chat/features.html#chat)
Pro-actively initiate chat
Conduct secure chat confidently
Search chat history
Save, print, and email chat transcript
Useful post-chat survey
Support and Reliability (http://banckle.com/apps/live-chat/features.html#support)
99.9% uptime guaranteed
Free forever edition
Affordable pricing plans
Prompt technical support
Issue diagnosis tool
Requirements to Configure Banckle Live Chat for Joomla:
You have downloaded this module.
You do have a Banckle account as well as a Joomla, 1.5 or above, user with Admin privileges.
Your Joomla website is hosted over the Internet and not on localhost, i.e. your local web server on your own machine/PC.
You have FTP admin-level access of your Joomla website.
Help Resources:
Documentation: http://banckle.com/wiki/display/livechat/integration-with-joomla.html
Video: http://banckle.com/apps/live-chat/videos.html
FAQs: http://banckle.com/apps/live-chat/faqs.html
Feedback Community: http://feedback-capture.banckle.com/banckle/live-chat
I installed this in about 5 min. flat and I am no techie. There is a very short learning curve on the actual site where you monitor your visitors And configure your settings but the dashboard is simply awesome. You can see who ever is on your site and you can see which pages they are on which pages they have been on and even where they come from in the world. You also get to see keywords used to find your website and other referrers apart from search engines. This thing is so customizable I have my own images now for off-line and online and my own alert sounds all programmed in. I have done test chat requests with friends and it's a very simple - it just works great. Thanks guys!
