- This extension requires a free subscription (with limitations) or commercial subscription to function.
== Joomla Module Features ==
* Module provides you an option to add Banckle Chat widget code and select the visibility of your module on your website.
* The operator signs in to Banckle Chat console (http://chat.banckle.com) to provide live chat support.
== Why Banckle Chat for Live Customer Support? ==
* Mobile Apps for Live Chat *
Banckle Chat application is a device-independent application that extends online chat support feature anywhere through mobile devices. Mobile apps are available for iPhone, Android and iPad devices.
* Real Time Visitor Monitoring and Tracking *
Monitor your website traffic in real-time and view footprints of the visitors. Invite them with proactive or automatic invitations.
* Diverse Marketplace Support *
Your live chat solution for all major operating systems, browsers and platforms offering you ease of use and access. A huge collection of marketplace plugins for improved productivity.
* Interactive Reporting and Analysis *
Collect and analyze important operator as well as visitor data in the form of interactive reports. Get weekly performance reports of your team delivered to your inbox.
* Greetings & Canned Messages *
Greet your customers the way you like by modifying various available greeting messages. Store common customer queries and improve your knowledge base, provide users with instant answers.
* Auto Translation and Visitor's Language Selection *
Live Support with no language barrier. Create a global feel of your services for customers visiting your website. Translation of exchanged messages during a live chat session in real-time into any language.
* Fully Customizable Online Support Solution *
Modify the look and feel according to your branding requirements.
== Free Banckle Chat Plan ==
This Banckle Chat Joomla module is free to install and use. Banckle also offers Free and Paid plans to use Banckle Chat on your websites. To compare different plans and features, please visit http://banckle.com/pricing/chat.html
== Requirements to Configure Banckle Chat for Joomla ==
- You have downloaded this module and have FTP admin-level access of your Joomla website.
- You do have a Banckle account as well as a Joomla, 1.5 or above, user with Admin privileges.
- Your Joomla website is hosted over the Internet not on localhost, i.e. your local web server on your own machine/PC.
== Help Resources ==
*Developer Resources: http://banckle.com/apis.html
* Blog: http://banckle.com/blog/category/banckle-chat
Thanks for your review Javier.
We are glad to know that you have liked our Banckle Chat Mobile Apps and the Real Time Live Chat Translation feature. The Banckle team is committed to provide valuable features which help in making customer support more productive, innovative and informed.
Once again, we appreciate the shared feedback.
I just don't think you should have to leave your own site to use a joomla module
We appreciate your feedback. Your website visitor will be using the Joomla module to talk to your chat operators. However, just as you've mentioned, for the amount of tools and consistent pace to add more valuable customer support functions for live chat agents, a dedicated platform makes it easy to manage live chat support.
Many thanks for your review on our Joomla extension page.
Banckle team really appreciates your feedback, valuable suggestions and continuous support in improving our Banckle Chat application. We remain thankful and look forward to have your suggestions in future. Feel free to reach our support team on our website. Many thanks.
however.... greeeeeeeat module!!!!
We appreciate your feedback.
Regarding the Free plan, please note that it has no time limitation. You can use the Free Banckle Chat plan for as long as you like. Currently, Trial plan is being offered for 14 days, which starts when you subscribe for a new account.
Please feel free to contact our support team for any of your plan related queries. We will be glad to assist you.
Thanks for the review.
We are glad to know that you have liked the live chat widget customization options. Appreciated!