The Joomla! Extensions Directory ™


Banckle Live Chat Module

Editor's Note
  • This extension requires a free subscription (with limitations) or commercial subscription to function.
Banckle Live Chat for Joomla enables you to talk to your website visitors in real-time, provide them excellent support and increase your sales. The visitors can initiate the chat or you can proactively invite them to have a chat session to deliver excellent support.

== Joomla Module Features ==
* Module provides you an option to add Banckle Chat widget code and select the visibility of your module on your website.
* The operator signs in to Banckle Chat console (http://chat.banckle.com) to provide live chat support.

== Why Banckle Chat for Live Customer Support? ==

* Mobile Apps for Live Chat *
Banckle Chat application is a device-independent application that extends online chat support feature anywhere through mobile devices. Mobile apps are available for iPhone, Android and iPad devices.

* Real Time Visitor Monitoring and Tracking *
Monitor your website traffic in real-time and view footprints of the visitors. Invite them with proactive or automatic invitations.

* Diverse Marketplace Support *
Your live chat solution for all major operating systems, browsers and platforms offering you ease of use and access. A huge collection of marketplace plugins for improved productivity.

* Interactive Reporting and Analysis *
Collect and analyze important operator as well as visitor data in the form of interactive reports. Get weekly performance reports of your team delivered to your inbox.

* Greetings & Canned Messages *
Greet your customers the way you like by modifying various available greeting messages. Store common customer queries and improve your knowledge base, provide users with instant answers.

* Auto Translation and Visitor's Language Selection *
Live Support with no language barrier. Create a global feel of your services for customers visiting your website. Translation of exchanged messages during a live chat session in real-time into any language.

* Fully Customizable Online Support Solution *
Modify the look and feel according to your branding requirements.


== Free Banckle Chat Plan ==
This Banckle Chat Joomla module is free to install and use. Banckle also offers Free and Paid plans to use Banckle Chat on your websites. To compare different plans and features, please visit http://banckle.com/pricing/chat.html


== Requirements to Configure Banckle Chat for Joomla ==
- You have downloaded this module and have FTP admin-level access of your Joomla website.
- You do have a Banckle account as well as a Joomla, 1.5 or above, user with Admin privileges.
- Your Joomla website is hosted over the Internet not on localhost, i.e. your local web server on your own machine/PC.

== Help Resources ==
*Documentation: http://banckle.com/wiki/display/chat/integration-with-joomla.html
*Developer Resources: http://banckle.com/apis.html
* Blog: http://banckle.com/blog/category/banckle-chat

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2014-01-18
Reviews: 1
The chat service is excellent excellent support not send you a ticket is excellent free oral application for cell'm wrong payment and no agradesco problem stand still am so amazed by the app is much better than Zopim translates all languages ​​in chat wooow is great
Owner's reply

Thanks for your review Javier.

We are glad to know that you have liked our Banckle Chat Mobile Apps and the Real Time Live Chat Translation feature. The Banckle team is committed to provide valuable features which help in making customer support more productive, innovative and informed.

Once again, we appreciate the shared feedback.

2012-08-08
Reviews: 1
It is a good app, but it takes you away from your site, outside of your own controls to their site. The app is clean and has an impressive amount of tools.

I just don't think you should have to leave your own site to use a joomla module
Owner's reply

We appreciate your feedback. Your website visitor will be using the Joomla module to talk to your chat operators. However, just as you've mentioned, for the amount of tools and consistent pace to add more valuable customer support functions for live chat agents, a dedicated platform makes it easy to manage live chat support.

2012-08-07
Reviews: 3
WOW ! I have been with them for over 6 months and i have to say they have matured perfectly not only do they listen to suggestions they sit with you and make sure its running perfect. Keep up the great work -
Owner's reply

Hi Mario,

Many thanks for your review on our Joomla extension page.

Banckle team really appreciates your feedback, valuable suggestions and continuous support in improving our Banckle Chat application. We remain thankful and look forward to have your suggestions in future. Feel free to reach our support team on our website. Many thanks.

2012-07-26
Reviews: 1
Its just Superb...works great and perfect
Owner's reply

Thanks for the review. Really appreciated!

2012-03-14
Reviews: 5
Absolutely great, just one question, will it always be free? or is it a 30days free trial.
however.... greeeeeeeat module!!!!
Owner's reply

We appreciate your feedback.

Regarding the Free plan, please note that it has no time limitation. You can use the Free Banckle Chat plan for as long as you like. Currently, Trial plan is being offered for 14 days, which starts when you subscribe for a new account.

Please feel free to contact our support team for any of your plan related queries. We will be glad to assist you.

2012-02-04
Reviews: 1
I installed this in about 5 min. flat and I am no techie. There is a very short learning curve on the actual site where you monitor your visitors And configure your settings but the dashboard is simply awesome. You can see who ever is on your site and you can see which pages they are on which pages they have been on and even where they come from in the world. You also get to see keywords used to find your website and other referrers apart from search engines. This thing is so customizable I have my own images now for off-line and online and my own alert sounds all programmed in. I have done test chat requests with friends and it's a very simple - it just works great. Thanks guys!
Owner's reply

Thanks for the review.

We are glad to know that you have liked the live chat widget customization options. Appreciated!