Comm100 Live Chat
Version
2.0.0 (last update on Aug 23, 2012)
Rating
Compatibility
Reviews
5
License
GPLv2 or later
Commercial
Type
Date Added
8 August 2012
Comm100 Live Chat is the enterprise-grade live support software for website. The live chat for Joomla enables you to have a 360 degree view of your Joomla site visitors and chat proactively with them in real time. It provides live support to your visitors, promotes your sales, reduces your operating costs & increases your customer satisfaction. To learn more about Comm100 Live Chat, please go to: http://www.comm100.com/livechat/
Why Comm100 Live Chat?
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==== Industry Leading Live Support Feature Set ====
Full live chat customization, intelligent live chat invitation, live visitor monitor & tracking, comprehensive live chat reports, customer rating and anything else you ever imagine in live support software are all available with Comm100 Live Chat.
==== Support All Major Mobile Platforms ====
Comm100 live chat software offers multiple free live chat mobile apps for iPhone, Android, BlackBerry, Window Mobile, Symbian & other Java-based platforms.
==== High Live Chat Stability & Security ====
We employ industry-leading technology and infrastructure to deliver maximum security, redundancy and performance capability for your live chat. And as a licensee of TRUSTe, we are committed to protecting your live support chat information privacy.
==== Integrated with Ticket & Help Desk ====
The integration with ticket software allows attaching chat transcripts to tickets. The integration with help desk software enables visitors to request a live support chat directly from your help desk.
How to add Comm100 Live Chat in your Joomla site, read this guide: http://hosted.comm100.com/KnowledgeBase/Article.aspx?siteId=10000&id=112
Supported Versions: Joomla 1.6, Joomla 2.5 or higher. If you are using Joomla 1.5, please click here for instructions: http://hosted.comm100.com/KnowledgeBase/Article.aspx?siteId=10000&id=789
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This live chat will give four kinds of reports, they are: operator performance report, customer rating report, auto invitation report and search engine report. These statistics give me a very clear view of my visitors! I really thank for this product.
This is one of the greatest live chats that I have used. The function of online visitor monitoring is excellent! This live chat enables me to have a 360 degree view of my website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc.
I used this extension in my online shop site, I strongly recommend it. I just had a problem with my template, but their support team helps me out soon! Very good extension!
Quite easy to install, and it works very fine. Very good is the support as well, they reply within few hours. After installation I met a small problem and communicate with the support and the speed of their reply surprised me. I widely recommend this module!
