Formilla.com Live Chat Core Features:
You can use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your Joomla website upon installation/activation of this extension.
Formilla.com Live Chat software allows you to use your favorite live chat client as long as it works with Google Talk (e.g. Pidgin, Trillian, IMO, etc.).
Respond to chats on the go via your iPhone, Android, or any smart phone live chat client supporting Google Talk (gtalk). Our Google Talk option allows for up to four concurrent chats per chat agent.
Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View each visitor's page URL, referring site, new user vs. returning, and more. Formilla Live Chat visitor monitoring comes with any of our Premium account packages.
Enable proactive chat to initiate an automatic live chat window to be displayed to your users.
Get alerted with desktop notifications now every time you receive a live chat!
Formilla.com Live Chat software will automatically queue chat session requests if your agents are busy with other customers. Your visitors will know what position they are in the queue with automatic updates as their position changes.
Formilla.com Live Chat allows multiple customizations, including the ability to setup your hours of operation for when you appear available or unavailable, language support, and custom themes so you can choose your own colors and skin your live chat widgets! You can also choose whether your chat button appears on the bottom left or bottom right corner of your website.
Our Language support allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, and much more!
Formilla.com Live Chat software automatically displays as an 'Email us' button on your site when you're offline. You can manage offline messages through the Formilla.com Customer Inbox or on the go by using your preferred email client. The Customer Inbox comes with your account as a Help Desk solution for managing customer email, customer feedback, prioritization, and ticket management.
You can search your live chat history or offline emails by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla.com Live Chat account.
Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Export emails you collect via Formilla Live Chat for email campaigns.