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Active helper is so rich, and you can use it on any support (computer,mobile,tablet...)
You can trace easily any customers before to answer in the live support.
I can't imagine find a so good component.
Thanks for the work and continue like that

I purchased it and received immediate help to get it up and running. Thanks Peter T for the chat assistance. Now that I have it working...it is an exceptional tool for any business that can provide chat support!

Our contact centre is using ActiveHelper. This software is an extremely inexpensive solution and at the same time a quality product. Support is great and the developer answers questions quickly. Thanks!

have tried for hours to install this ..... no support.. no work .... no time..... another quality extension NOT

I have tried many chat solutions on the websites that i have developed and none met the needs of my clients, Active Helper component solved all of my needs. And also has great advantages over other chat solutions.

The cost is more than excellent!! and the support is amazing, they have solved all my doubts and technical needs in no time, the response time is very fast.

I highly recommend using this amazing component. It is well worth.

I was looking for a simple live chat solution for Joomla. Activehelper was super easy to install and configure and the support panel has many powerful features that not only allow you support your online customers, but also to give you insight on the visitors that are on your site.

The technical support is Excellent and the $99 premium support package is well worth it.

I highly recommend this product for anybody who is looking to implement live chat on their Joomla website.

Does exactly what it says in does and more.

I have it running all day without the live chat displaying and it gives me invaluable intelligence as to is visiting our sites.

Great work

We were looking for an easy to customise and functional chat component to use on one of our educational web projects and Activehelper did the job 100% for us.

Not only is the component easy to use and customise but the support team from Activehelper is also a bunch of helpful guys ready to be of assistance to their customers. I would recommend this component to anyone looking for an efficient and reliable chat component to use on their joomla site!

I was banging my head against the wall trying to either write my own app, or find a way to have a link trigger a SMS message to my phone. I don't want any more monthly fees (I have quite enough of those) and my open source live support options don't offer phone apps.
When I came across this extension I immediately jumped at the chance to try it.

It has a ton of cool features that my open source solutions don't have or don't do well.

I give this extension 5 stars not because it is perfect but because it does everything it says and I can see past the small surface issues it has.

I only have two issues:
1. Changing out the online/offline image doesn't work from admin area. (there are work arounds)
2.I would like to see status bar notifications to be added to the mobile app. That way I can choose how to be notified. Currently it rings with my default ring and does a really quick vibrate. If status bar notifications was available I could have my phone pick from various tones, alerts, banners, vibrations etc. with third party notification app. I hope to see status bar notifications in the future.
The desktop support panel is very cool and works well, page pushing works, send invite works, it ALL seems to work.

Like I said, a few quirky bugs. But since this is the only one of it's kind I give it 5 stars.

Peter T is very helpful and quick in getting you setup. (be prepared to call you hosting provider) and ask the change some settings in the Apache mod_security if you want to monitor other domains.

If you want a way to monitor you website 24/7 this is the only extension with apps for android/blackberry/iOS.

Although it has taken me some time to understand and deploy this tool across multiple websites, the tools (both the Joomla extension and modules) and the Activehelper Support Panel, are great, and represent excellent value for money. The support, when I have needed it, has been prompt and effective!

This product offers excellent features found in the expensive live chat. The difference is, this isn't expensive at all! They designed the customization and branding to be as simple as possible. Features such as getting the IP and location for where the client is coming from really helps. Also, canned responses make's responses incredibly fast and professional. My only hangups with it is I wish there were a way for me to host the entire thing on my site somehow without paying for an expensive virtual server. That would be truly great. Also, was never able to figure out how to make a support tab on the side of the screen vs a module that takes up space on the main page. Other than that, great product. I highly recommend this product and business to everyone looking for live chat.

Me and my users loves this Component!
100% for the Service...
Component is running perfect....

I purchase the activehelper component since im french i was needeing support to confirgure the product and it was one of the best support i ever saw thank's to Peter he gave me the help that i need.

also the component work realy good

Luc Desjardins

Bought it last week after a long search for a good online support program.
Installation was very easy and there is a very well documented page for the starters.
It was a bit difficult to understand in the beginning because of the many features that it has but after that it was an excellent choice.
The support is very fast and accurate and answered(solved) a configuration issue extremely fast.

I would recommend this extension to anyone needing a live chat functionality with Joomla. The companies support is excellent and they are always willing to help out. The updates to the component are always fast and easy to upgrade. I have no complaints about them what so ever.

Active Helper worked flawlessly with my iMac but the PC installation on my HP drove me nuts!

Active Helper support stuck with me and got it working. Their dedication to their products is what motivated me to write this review.

Now it is fun to watch the new visitors hit the site while I am working on other things.

I have been a fan of this amazing application. It's very light weight as well as responsive. I really enjoyed using this extension along the desktop application. I would recommend everybody to use it. It's really really great.

Unfortunately component didn't match with my ISP firewall policy as source code should have been edited to fulfill security policy. Peter gave great help but in the end full refund was only option as changing host was too time and money consuming option. 5* for support and hopefully next version will match security rules of ISP - will give them another try.

Somehow I found it difficult to get it running, but the excellent support is fast and helpfull.

After taking a trial period to play around with the possiblities and the new improved installable support panel, I just can say: This is the only and best solution for Joomla to get in contact with your visitors and future clients. Great value for your money!

Use ActiveHelper for our sites as a direct and fast contact to our clients.
It is really a very easy installation and if you still need help, Peter and his team will be here for you.
The support at ActiveHelper is outstanding fast and professional.

If they will release a Android version of the agent software, the overall system will be complete.