Monitor in real time your website visitors. Know how many visitors are in the website, who referred, where are from, what keywords we reused to find the website and the visitors navigation history. Know decisive information of your website visitors patterns, conversations and agents service.
Geo Location based on IP to location for the visitors on your website. See the visitors hometown map. Run the Live Help on your web server having 100% control over your data and many domains that you have.
The ActiveHelper LiveHelp Server is UTF-8 multi language. The Live Chat system is translated to English, Spanish, German, Portuguese, Italian, French, Czech, Swedish, Norwegian, Turkey, Farsi, Greek, Hebrew, Serbo-Croatian, Russian , Hungarian ,Dutch, Finnish, Danish, Traditional Chinese, Simplified Chinese , Arab, Polish , Bulgarian, Slovak , Croatian , Lithuanian, Romanian, Slovenian, Estonian and Latvian.
* Unlimited Operators
* Unlimited Departments
* Unlimited Domains
* Multi Language Support
* Full UTF-8 Support
* SSL Support
* Joomla User Recognition
* Joomla Menu Item Status Indicator
* Country Restriction
* Chat Re-branding
* Image for each agent
* Multi Language Joomla admin panel
* Real-time Chats
* Multiple Chat Requests
* Auto Save Transcripts
* Capture Visitor Data
* Chat Queue Line
* Chat Between Agents
* Offline Messages
* Disable chat module in Offline mode
* Record Offline Messages
* Send Transcription to the Visitor
* Transfer Chats
* Visitors Tracking
* Visitors Navigation History
* Proactive Chat Invitations
* Proactive Messages
* Auto start invitation
* Disable Invitation
* Redirect URL offline form
* Website Push
* Typing status notifications
* Pre typed Responses
* Sound & Visual Alerts
* Smiles Images
* Operator Rating
* Summarize System activity
* Support Statistics
* Geo Location based on IP
* Google Analytic integration.
* Online/Offline status images
* Proxy support
* Multi Language Images
* Support Panel desktop for Windows and MAC
* Support panel mobile for iPhone/iPad
* Support panel mobile for Android
* Support panel mobile for BlackBerry PlayBook
* Customizable Look & Feel
* Live Chat Skins
Active Helper support stuck with me and got it working. Their dedication to their products is what motivated me to write this review.
Now it is fun to watch the new visitors hit the site while I am working on other things.
After taking a trial period to play around with the possiblities and the new improved installable support panel, I just can say: This is the only and best solution for Joomla to get in contact with your visitors and future clients. Great value for your money!
It is really a very easy installation and if you still need help, Peter and his team will be here for you.
The support at ActiveHelper is outstanding fast and professional.
If they will release a Android version of the agent software, the overall system will be complete.
Peter has done an extraordinary job to put all this things together for a very reasonable price, with excellent service conditions. His customer support is also top class. All my needs and questions have been answered promptly, in full and with helpful attitude.
PC and MAC versions available, for the same price. Yeap, for the same price.
My best recommendation to this product. Two thumbs up!
Cons: It's almost perfect but I'm having a couple little bugs that aren't worth me contacting anyone in support yet. Overall it is great.
The installationproces is not that easy but it's doable for a joomla adept.
Great support from Peter! I had a few questions and he took care of it all.
I added it to my favorites and I'm gonna use it to my clients websites whenever possible.
However, Peter has always given a speedy response and extremely helpful, (even on a Sunday).
I am glad I persisted with the install and setup for a couple of days. The time put in was really worth it.
The product works as advertised. I have it people set up on multiple site testing it before they purchase which they feel is the way all software should be.
It is also one of the best priced products I found.
Hats off to you guys and your hard work.
if a Joomla Veteran like me can't set up a component straight away then there's something not quite right.
Then, when I find the documentation and videos don't quite tell me everything they should and the screen shots are from older versions, well that's not ideal.
But, when I pay extra for dedicated support ($25 extra I think), only to find that the ONLINE INSTANT CHAT is always offline, and the Support Response is greater than 7 days... well that's just poor business.
On that basis, I just don't know how I could recommend this product to anyone.
There was no problems installing it as it was simple 6 step install and configuration process followed by an executable and the system was ready to use.
I would highly recommend the LiveHelp component!!
To cut a long story short, I am now banging my head against the wall that I haven't tried this from the very beginning. That would have saved me a LOT of money, time and tense nerves.
This is SUPERB. It does what is says, with a very simple and impressive manner.
Configuration is the only con i found, you might need help with this, but SUPPORT IS AWESOME :)
People from support responded to my email in just a few hours solving all the issues I had. Thumbs up.
This is definitely worth the money, if you are looking for a live support extension, look no further.
PS. I LOVE the "Push URL" feature. It allows you to direct your visitors browser to any url you wish, instead of just sending them the link. Awesome.
Easy to setup, easy to use. This will make me a lot of $$$$.
This component offers exactly what I needed and even more: you can have one or more managers, you can track the visits, it's multilingual, you can customize the status pictures,...