Monitor in real time your website visitors. Know how many visitors are in the website, who referred, where are from, what keywords we reused to find the website and the visitors navigation history. Know decisive information of your website visitors patterns, conversations and agents service.
Geo Location based on IP to location for the visitors on your website. See the visitors hometown map. Run the Live Help on your web server having 100% control over your data and many domains that you have.
The ActiveHelper LiveHelp Server is UTF-8 multi language. The Live Chat system is translated to English, Spanish, German, Portuguese, Italian, French, Czech, Swedish, Norwegian, Turkey, Farsi, Greek, Hebrew, Serbo-Croatian, Russian , Hungarian ,Dutch, Finnish, Danish, Traditional Chinese, Simplified Chinese , Arab, Polish , Bulgarian, Slovak , Croatian , Lithuanian, Romanian, Slovenian, Estonian , Latvian and Georgian.
* Unlimited agents
* Unlimited Domains
* Unlimited Departments
* Multi Language Support
* Full UTF-8 Support
* SSL Support
* Agent to agent chat
* Agent schedule work time
* Joomla User Recognition
* Joomla Menu Item Status Indicator
* Country Restriction
* Chat Re-branding
* Image for each agent
* Multi Language Joomla admin panel
* Real-time Chats
* Multiple Chat Requests
* Auto Save Transcripts
* Capture Visitor Data
* Chat Queue Line
* Offline Messages
* Disable chat module in Offline mode
* Record Offline Messages
* Send Transcription to the Visitor
* Transfer Chats
* Visitors Tracking
* Visitors Navigation History
* Proactive Chat Invitations
* Proactive Messages
* Auto start invitation
* Disable Invitation
* Redirect URL offline form
* Website Push
* Typing status notifications
* Pre typed Responses
* Sound & Visual Alerts
* Smiles Images
* Operator Rating
* Summarize System activity
* Support Statistics
* Geo Location based on IP
* Google Analytic integration.
* Online/Offline status images
* Proxy support
* Multi Language Images
* Agent spellchecker
* Support Panel desktop for Windows and MAC unlimited
* Support panel mobile for iPhone/iPad unlimited
* Support panel mobile for Android unlimited
* Live chat window re-brand options
* Static chat image position option
* Live Chat Skins
To cut a long story short, I am now banging my head against the wall that I haven't tried this from the very beginning. That would have saved me a LOT of money, time and tense nerves.
This is SUPERB. It does what is says, with a very simple and impressive manner.
Configuration is the only con i found, you might need help with this, but SUPPORT IS AWESOME :)
People from support responded to my email in just a few hours solving all the issues I had. Thumbs up.
This is definitely worth the money, if you are looking for a live support extension, look no further.
PS. I LOVE the "Push URL" feature. It allows you to direct your visitors browser to any url you wish, instead of just sending them the link. Awesome.
Easy to setup, easy to use. This will make me a lot of $$$$.
This component offers exactly what I needed and even more: you can have one or more managers, you can track the visits, it's multilingual, you can customize the status pictures,...
Some feature highlights:
Sound when user requires chat and submits chat responses
Good tech support
Recommended if you want a very good chat system that you host on your own server.
Tons of features and everything works out of the box without any problems.
Support is very-very-very good.
3. Does exactly what is stated
4. No bugs (why?)
5. Some features I haven't seen in others extensions (have tried a lot of them)
P.S. If there's some iPhone/Android support there's no chances for the rivals
Thank you Peter! I'm you customer forever
After purchasing and installing the component on our website we had some errors issued by some settings at our hosting provider, the Activehelper team was immedialty there to assist us professionally and they fixed everything fast and without any extra charges.
I really wish the support would always be like this - THANKS a lot! I won´t miss that tool any more in future!!
ActiveHelper is Excellent features and have Superb support. They take the time and be sure your system is working.
I tested several LiveChat Support applications, and ActiveHelper is the BEST chat client for Joomla.
The component/application is very well thought out and there is a lot of room for customization. Being able to set up different agents for various sites using the same core component is a dream.
I have this running on my equal parenting organization and Im now able to provide immediate support to thousands of people in need. Previous to this component I had difficulties setting up a live support network. I had this set up in about 10 minutes.
I also wanted to make a comment on the developer's site. It is clean and easy to navigate. The component is more than worth the price. The whole experience has been very pleasant I would suggest other developers follow ActiveHelpers lead.
I will be keeping an eye out for other products from this crew.
Good job guys!