Monitor in real time your website visitors. Know how many visitors are in the website, who referred, where are from, what keywords we reused to find the website and the visitors navigation history. Know decisive information of your website visitors patterns, conversations and agents service.
Geo Location based on IP to location for the visitors on your website. See the visitors hometown map. Run the Live Help on your web server having 100% control over your data and many domains that you have.
The ActiveHelper LiveHelp Server is UTF-8 multi language. The Live Chat system is translated to English, Spanish, German, Portuguese, Italian, French, Czech, Swedish, Norwegian, Turkey, Farsi, Greek, Hebrew, Serbo-Croatian, Russian , Hungarian ,Dutch, Finnish, Danish, Traditional Chinese, Simplified Chinese , Arab, Polish , Bulgarian, Slovak , Croatian , Lithuanian, Romanian, Slovenian and Estonian.
* Unlimited Operators
* Unlimited Departments
* Unlimited Domains
* Multi Language Support
* Full UTF-8 Support
* SSL Support
* Joomla User Recognition
* Joomla Menu Item Status Indicator
* Country Restriction
* Chat Re-branding
* Image for each agent
* Multi Language Joomla admin panel
* Real-time Chats
* Multiple Chat Requests
* Auto Save Transcripts
* Capture Visitor Data
* Chat Queue Line
* Chat Between Agents
* Offline Messages
* Disable chat module in Offline mode
* Record Offline Messages
* Send Transcription to the Visitor
* Transfer Chats
* Visitors Tracking
* Visitors Navigation History
* Proactive Chat Invitations
* Proactive Messages
* Auto start invitation
* Disable Invitation
* Redirect URL offline form
* Website Push
* Typing status notifications
* Pre typed Responses
* Sound & Visual Alerts
* Smiles Images
* Operator Rating
* Summarize System activity
* Support Statistics
* Geo Location based on IP
* Google Analytic integration.
* Online/Offline status images
* Proxy support
* Multi Language Images
* Support Panel desktop for Windows and MAC
* Support panel mobile for iPhone/iPad
* Support panel mobile for Android
* Support panel mobile for BlackBerry PlayBook
* Customizable Look & Feel
After purchasing and installing the component on our website we had some errors issued by some settings at our hosting provider, the Activehelper team was immedialty there to assist us professionally and they fixed everything fast and without any extra charges.
I really wish the support would always be like this - THANKS a lot! I won´t miss that tool any more in future!!
ActiveHelper is Excellent features and have Superb support. They take the time and be sure your system is working.
I tested several LiveChat Support applications, and ActiveHelper is the BEST chat client for Joomla.
The component/application is very well thought out and there is a lot of room for customization. Being able to set up different agents for various sites using the same core component is a dream.
I have this running on my equal parenting organization and Im now able to provide immediate support to thousands of people in need. Previous to this component I had difficulties setting up a live support network. I had this set up in about 10 minutes.
I also wanted to make a comment on the developer's site. It is clean and easy to navigate. The component is more than worth the price. The whole experience has been very pleasant I would suggest other developers follow ActiveHelpers lead.
I will be keeping an eye out for other products from this crew.
Good job guys!
- Before upgrade you should uninstall the previous version. It means that your previous settings and logs will be deleted.
- After upgrade you will need to delete cookies in your browser when you would test your new component.
Best of all, the developers of this extension are there for you like nothing I have experienced before. Very knowledgeable and very willing to help you work out a kink.
I just got mine running with a lot of help because I had goofed when setting the extension up. I can't say enough about the support I received.
So now I can just chat away with clients answering questions. It also let's you initiate a chat with someone or everyone on the site - kewl!
this extension totally changed my website, customers use it 8+ times a day to ask sales questions,this WILL increase your sales and ability to provide support. on my laptop win7 I had some problems but logged into the support active help and Peter Tsorted my laptop out remotely using teamviewer, I seriously think this was best money I ever spent...
Por otra parte el soporte que dan es igualmente excelente. Si estás pensando colocar un chat en tu web no dudes en probar ActiveHelper.
Enhorabuena a los desarrolladores
I've been trying for 25 days in production and it works like a charm. I have not tried any other software before ActiveHelper never will as he works the way you are doing.
Moreover, the support they give is equally excellent. If you're thinking about putting a chat on your website do not hesitate to try ActiveHelper.
Congratulations to the