QuickFAQ ComponentModulePluginLanguageExtension Specific Addon

QuickFAQ is an easy to use but powerful FAQ management system.

Feature List:
* Unlimited Subcategories
* Assign FAQ Items to multiple Categories
* Create Tags/Labels to flag FAQ Items
* Up/down voting of FAQ Items
* Favoure FAQ Items to maintain a personal bookmark list
* Document uploader/manager
* PDF creation of FAQ Items
* RTL support
* RSS/ATOM Feeds
* Detailed statistics
* JComments and JomComments integration

Currently you can grant/restrict permissions for the following actions (Frontend):
* Add a Faq Item
* Edit a Faq Item
* Change the state of a FAQ Item
* Add new Tags

System Requirements:
* PHP 4.4.2 +
* MySQL 4.1 +
* Joomla 1.5.4 +

It is also a Module available supporting the following display modes of FAQ Items:
* Most popular
* Best rated
* Recently added

Another available Module is the QuickFAQ Tag Cloud Module. It displays the used Tags in a nice Cloud, sized according their use:
* Fully customizable via CSS
* Screenreader save

Joomla Plugins:
The search plugin lets integrate you QuickFAQ into your standard Joomla search.

Available Plugins for 3rd party Components:
* sh404sef
* Xmap
* Joomfish

Report

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bygr8sale on October 5, 2009
This works perfect out of the box, Thank you!
After I imported 30000+ faq items and 50+ categories from previous website, it becomes impossible to work with FAQ items list in backend. Each page refresh takes about 5-10 seconds(With high MySQL CPU load).
I performed source code review and was unpleasantly surprised with REALLY BAD QUALITY of SQL queries.

Resume: If you are going to create FAQ with huge amount of items - do not consider this component as possible solution.
We initially had permission problems with this Component. The problem was that there is no hierarchial inheritance so permissions have to be defined.

One of our Publishers was getting a little irate and he could not publish from the Front End as 'Publisher' is excluded from the default installation.

We made it one of our first FAQ' (it is a common Bug Report and also gets no Answer in the Forum):
Why will QuickFAQ not Save and give a 403 error when Submitting Content from the Front End?

The file 'quickfaq.acl.php' in:
root/components/com_quickfaq/classes/
requires all possible user level permissions set and has excluded 'Publisher' from the default installation.
Use the 'README.php' file in:
root/components/com_quickfaq/ ...to get more information on User Permissions.
QuickFAQ does not have a 'hierarchial inheritance' meaning that just because an 'Editor' has permission, unless defined, a 'Publisher' does not.
byAble on September 10, 2009
It is a real shame that this simply does not do all it is supposed to.
It works OK from the backend, (still buggy, too numerous to mention), but after looking into all the permission posts, reading all the read me's with file alterations to set permissions and going to the unsupported forum, the unsupported bug tracker I still cannot get QuickFAQ to submit from the Front End. As this was my reason for giving this a try and not succeeding after 16 hours of configuration, file content browsing and as stated above bug tracker and forum browsing, (didn't take long, very few answers to problems), I have decided simply to remove and forget it. I don't normally give up but this extension just is not ready to be used without some time spent rewriting the files. As I say a shame because it could be a really good extension. Fine if you want to submit all your content from the Back End, (still buggy though).
byweb2business on August 28, 2009
Simply works well. I hope that the developer continue the development, in my opinion maybe usefull on adminstrator side a toolbar menu item for copy faq item between category.
bydig814 on August 11, 2009
Love this FAQ component. Works awesome out of the box with tons of great features. Not the most attractive out of the box, but with a little CSS skill you can style it to your liking.

Also has a great tag cloud mod to go with it.
We were able to download,install, configure, load 100+ FAQ's, sh404 working in one evening. The product has a great feature set and makes it easy to customize the CSS. Of course there are more features that we would love to see but more granular permissions, but all in all a great package.

People bashing free software for lack of support will only deter folks from releasing their work. support is only one part of what makes a product great and to rate packages 1 star for lack of support will not help any of us. ps have not needed support with this package.
bypaulb2009 on July 26, 2009
This extension has a lot of potential, but unfortunately there is no support. After reviewing the author's website as well as the bug tracker at JoomlaForge, I found my issue but there is no response. I can't afford to mess with an extension that is not supported.
Ok. I have been using this for a while now. So far, I was extremely happy. Was all the good stuff like mentioned in the previous reviews. Until today. The file upload function in the filemanager does not work. And then there is absolutely no help available anywhere. No forum support. So, now I am going to have to uninstall this and find something else, and transfer all the work I have already put in so far. And no, it doesnt allow to point to files loaded up in some other location on the server.
bykhratos on May 19, 2009
If you are new to Joomla (even if you are not new at OOP at all), and you want to avoid a heart attack, don't use this component.

1. The documentation is extremely poor
2. The forum is unattended
3. The configuration panel of the component does not seems to have utility for some of the options as they act as being hardcoded.
4. If you are in a hurry, and think you will be able to modify it in a reasonable time, please think again (and after that again).

I'm trying to be 'courteous and honest', but believe me, is not easy with such an experience.
byTinkabellsBitch on April 20, 2009
Seems to work great and easy to install. I will give it that.. The only issue I have is that it crashes all browsers.. Im sure this is a server issue on my side otherwise everyone would be in trouble here.

But from what I saw seemed to be decent. No support for crashing so had to try something else.
byweiyan on March 16, 2009
I first try quickFAQ, one point make me try others is the user rating and articale information is put in between the questin and answer, I feel this is distracting. After pay to try Talor's knowledgebase, I switchback to quickFAQ.

Cons:
Not a simple way to redesign the layout of faq page, move user rating to the end of answer.

Pro:
l. Perfect match with rest of the site, include breadcrumbs and look and feel.

2. Compatible with Joomla's build in seo and sef. No error display even turning on system seo and sef. The two component I tested, only this works.

2. Has front end article submitting.

3. Has tags for each question. Provide readers different angle to view the knowledge base.

4. Multiple frontend views. Ie. Can cliek to view whole knowledgebase, just select category or tags view.

5. Very important, its donateware. User can try before, pay according to it using value or can be totally free.
byryogi on February 28, 2009
Pros -
Works out of the box on Joomla 1.5.9. Installation worked without any problems.

Cons -
Absolutely no support on forum. Many users asking for small issues but there is no one replying including developer.
I cannot get the faq path in the top. Since developer is not responding, I have no choice but to find another components.
byslochewie on February 19, 2009
Works well. My only gripe is it hasn't worked correctly with sh404sef since we upgraded to Joomla 1.5.9. Some of my FAQs have 4 pages, but the pagination won't work beyond page 2 for me.
So far this module looks like it ticks all the boxes for a knowledgebase/ FAQ, system.
The many categories in categories which can be in many categories is excellently handled and ever part of this extension is integrated almost seamlesly with the admin side of joomla!.

The only slight drawback i have at the moment is i cant seem to change the title which shows on the page for configuration items like "show tags" :( but thats minor considering the huge benefits this extension delivers.
This tool may replace the simple Joomla interface of listing documents, though that's not so bad. What's missing from this app is a parameters to control the general defaults of email, PDF, show/hide, etc.

Of course the toy isn't as key as the cereal itself. Thanks!
I previously used Mediawiki as a knowledgebase for our intranet, but employees found wiki-markup too difficult. In transitioning to a traditional knowledgebase program, I also looked at kbase and Phil Taylor's knowledgebase program.

QuickFAQ not only works extremely well as a knowledgebase, it also has features such as front-end editing and creation that both of the knowledgebase programs I listed above do not.

Some other reviews mentioned some interface issues that concerned me before downloading - such as the inability to turn off certain features such as user rating etc - but I have not had any problem being able to customize the interface for my needs.

QuickFAQ just works. It has a nice layout that I tweaked a bit in its css. I had it up and running in a matter of minutes. In short, this extension was exactly what I was looking for, even though it isn't labeled as a knowledgebase.
This is a great component - I replaced Phil Taylors KnowledgeBase with this one.

It just beats other (even very expensive) commercial components easily!
I agree with Laurel's review. It's a great component that needs more flexibility to hide the clutter to give it a cleaner, more efficient look. Also, needs to support plugins so one can bring in maps, videos, etc. As with Christoph's other applications, it will get better over time.

Cheers
bycoopster on January 8, 2009
This is exactly what I wanted and another reason why Joomla is the number-one CMS system. With this kind of scripting, why would anyone still build websites? Full marks and a distinction!
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