Introduction

Help Desk

Communication is an essential aspect of online businesses, helping your customers better understand and use your products is the best way to increase your success. With its robust set of features: online and email ticket generation, categorization of tickets through departments, knowledgebase system and many more, RSTickets!Pro will provide all the means of creating a professional help desk system in your own site. We, here at RSJoomla!, are also using this system for our clients so we have first hand experience with this great product.


Specs
» Compatible with Joomla! 3.x and 4.x
» Compatible with Joomla! 5
» PHP 8+ 8.1 / 8.2 compatible

Highlights
» Manage your customers' issues through the frontend or the backend.
» Create custom fields - choose if they are mandatory or not, personalize validation messages, add custom HTML attributes.
» Customize each department - setup custom fields, change email address, notify other emails,
» Spam protection - protect the submission form with either the built-in CAPTCHA or ReCAPTCHA.
» Total control - Assign staff members to multiple departments, create groups that your staff members belong to.
» Customizable statuses - create any number of custom statuses on top of the built-in ones (open, on-hold, closed).
» Priority levels - by default low, normal and high. Add any number of priorities you want!
» Notify customers of inactivity - if customers don't reply in a timely manner, tickets can be closed automatically after a notification is sent.
» Increased workflow - with the automatic ticket assignment you won't have to worry about assigning tickets, they get assigned load-balanced to each available staff member.
» Better usability - only one form to complete and your customers will receive an automatically generated account and a copy of their ticket.
» Knowledgebase - add articles & categories as resources for your clients to use.
» Client's dashboard - a place where your client can search the knowledgebase, submit a ticket, view and search his own tickets.
» Customize email messages - each email message sent by RSTickets! Pro can be customized.
» Avatars - Gravatar, Community Builder, JomSocial, Kunena.
» Three ways to view a ticket - plain (all information on the page), accordion or tabs (relevant information separated).
» Ticket subjects - choose either predefined subjects or allow customers to enter their own subject.
» Predefined searches - create quickly accessible links for your most common searches.

Menus
» Dashboard
» Tickets
» Submit a ticket
» Knowledgebase - Single Article
» Knowledgebase - Layout

Functionality
Provides helpdesk features for multiple staff, multiple departments. Provides tracking of helpdesk requests. Joomla! 4 compatible.
Ease of use
User interface is excellent. Staff interface is excellent. Large number of customizations makes setup a bit difficult.
Support
Prompt response to registered users by knowledgeable staff. Support staff responds quickly during business hours, GMT+2.
Documentation
Describes basic functions, but is not a very good "how to". Documentation does not provide much assistance with setup.
Value for money
Reasonable price for a full-featured system. Although a bit more expensive than many extensions, if it's a good fit it does the job.
I used this to: The system automatically creates a Joomla! user for each inquirer if the user is not already registered. he new user can be assigned to any existing group, including one with no rights. This cannot be disabled, per support desk. That feature makes it unsuitable for my needs.
Functionality
it grabs emails, set's a number. But when it comes to customization, you can't really even create a form like they have on their own site.
Ease of use
Not easy to understand at first. You can't set up a way to have tickets without creating a user for each one. So you end up with 1000 user
Support
poor. The forums aren't monitored, and when there's a reply, the reply is shallow or empty
Documentation
poor. Nothing guides you to fully understanding of the component. You can't customize it
Value for money
This wasn't the product I expected. Compared to rsforms, this isn't made with such details as this other product
I used this to: ticket system from general public and tried to made another level of customer support for registered users as intranet. failed both
Owner's reply: Hello,

Sorry to hear that - I've searched our records and you had only two tickets submitted on our support system, both of which are unrelated to what you are describing here (both were server related errors). Our customer support team was there to help you if you had mentioned that you were running into issues - the forums are only for community support, I'm sure everyone knows that by now, since we offer a private 1 to 1 support system for as long as we've been in business (2007).

I'd like to mention that you can customize the submission form just like the one on our website, mainly because we're still using RSTickets! Pro on our own website, even though it's a very old version of it, and it's nowhere near as streamlined as the latest Joomla! 3 (soon Joomla! 4) version. I'd also like to note that the JED, at the time of this writing, is using RSTickets! Pro as their support system.

Thank you for the feedback, our only wish is that you'd have contacted us first so we could help you.
Functionality
Rich functionality, it covers all requirements for corporate ticket systems.
Ease of use
Very easy to use and implement. For several hours we have done a setup of the RSTickets Pro, covered all requirements of our customers.
Support
Perfect support! The colleagues from RSJoomla! react of our tickets immediately and solve the problems for very short time.
Documentation
Well done, clear descriptions.
Value for money
Absolute great value for money!
I used this to: help deck part of 3 commercial sites of our customers. The sites are part of complex information systems for traffic management.

Totally Happy



Posted on 27 November 2015
Functionality
I haven't tested all features, so far it is great.
Ease of use
Very easy to use and implement
Support
Support is amazing, I had an issue with CSS, it wasn't RSJoomla related. anyway they send me their recommendations and it was very helpful
Documentation
Very good.
Value for money
It is worth it 100%. In the future I will considere RSJoomla first for any of my code needs.
I used this to: Support company page.
This component is the best in it's categorie and does worth the price for sure.

the support is excellent and they really care if you need help.

Highly recommended.
I have been using RSTicketsPro for a couple of years now and I have to say the support I received from these guys has been second to none! Just recently I had a couple of issues with CSS and a Javascript problem with IE8. I sent in the support requests and had answers back the very next day. Well worth the money they charge for this component. Easy to configure and customise.

Keep up the good work!
This component is one of the best and does worth the price.

I had an issue to get the captcha working (because of a javascript conflict on my site, not the component problem)and the support was fantastic.

Highly recommended.
the component is great, does its job properly! also excellent assistance, he called me by phone to resolve my problem. Highly recommended!
I'm using this system for nearly 2 years (if I remember well). It's the best support system I've ever used. A suggestion for future releases: I'm looking for some way how to create tickets automatically, based on received emails. Most of customers are little bit "lazy" to open tickets using web interface and rather send an email, or they just reply to an email with license they just purchased.
Owner's reply: Thanks for the review. You already have that feature for RSTickets!Pro with the Cron plugin that parses the e-mails and make them tickets.
Just to get the semi-bad out of the way...this product is missing the ability for the manager to "listen-in" and monitor tickets that have been assigned AND it only deletes the emails after the cron picks them up (instead of just reading them).



As for the good stuff...This is a great product that is bug-free and terrific support. I can give no higher praise then to say that the available features work as advertised and when their is a problem you get a response.



Thanks RS Joomla!
RSForm! Pro
Paid download

RSForm! Pro

By RSJoomla!
Forms
With RSForm!Pro you can create Joomla! forms within minutes. In fact, anyone who tried it noticed what a flexible form builder RSForm!Pro really is. You name it - RSForm!Pro most likely has it! Some of its features: Multi-page, multi-langual, responsive, frontend submission editing, submission confirmation, conditional fields, built-in field calculation configurator, multiple spam prevention metho...
RSFirewall!
Paid download

RSFirewall!

By RSJoomla!
Site Security
Keep your website safe RSFirewall! is the most advanced Joomla! security extension, developed by us at RSJoomla!, that you can use to protect your Joomla! website from intrusions and hacker attacks. It's backed up by a team of experts that are trained to be always up to date with the latest known vulnerabilities and security updates, making RSFirewall! the best choice in keeping your website safe...
RSSocial!
Free

RSSocial!

By RSJoomla!
Social Presence
RSSocial! is the latest addition in RSJoomla!'s free extensions portfolio. It consists in a module through which you can either link to your social profiles or add action buttons (like, share etc) for them. Integrated Social Networks » Each social network has its own configuration area for complete display personalization. » Facebook » Google+ » Twitter » Youtube » LinkedIn » Last.FM » P...
RSFiles!
Paid download

RSFiles!

By RSJoomla!
Downloads
RSFiles! is the perfect Joomla! files and downloads manager, you can easily create a download area for your site visitors in three simple steps: set the download folder, upload the files and creating a menu item. If you want each user to have his own private download section, then this can also be achieved through the Briefcase folder functionality. We at RSJoomla! highly recommend you give this a...
RSContact!
Free

RSContact!

By RSJoomla!
Contact forms
Although there are plenty of form generators (we even have the best there is: RSForm! Pro) we believe that not everyone has the time to learn how to use a component. We decided to create a module that is user friendly, but still retain the quality of RSJoomla! products. Specs Compatible with Joomla! 3.9+ Compatible with Joomla! 4+ Compatible with Joomla! 5 Compatible with PHP 8.2+ Features...
RSMembership!
Paid download

RSMembership!

By RSJoomla!
Membership & Subscriptions
With RSMembership! you have complete control over your subscribers. Our Joomla! subscription extension allows you to manage the memberships, the customer transactions, and share various files and folders, Joomla! articles, categories and sections based on the memberships that you subscribe to. The flexibility and power of the component can be easily seen on our RSJoomla! demo site. Specs » Compa...
RSFinder!
Free

RSFinder!

By RSJoomla!
Admin Performance
RSFinder! really makes your life easier when managing your Joomla! Website by providing easy access to your resources. As an administrator, you often spend a lot of precious time browsing through the Joomla! menu in search of your articles, your menu items and so on. With RSFinder! you can quickly access anything from articles, to menu items, modules or even components by using your keyboard. Just...
RSMail!
Paid download

RSMail!

By RSJoomla!
Newsletter
RSMail! is the ideal extension, developed by us at RSJoomla!, for sending customized e-mail campaigns and newsletters. You can organize subscribers into lists, with a unlimited number of columns that can be used during the sending process. Subscribers can be imported from CSV files or from your Joomla! user database table, via a easy-to-use interface. Email templates, spam tests, bounce handling,...
RSMediaGallery!
Paid download

RSMediaGallery!

By RSJoomla!
Galleries
Creating albums, galleries and sliders has never been easier. RSJoomla! proudly introduces our own gallery extension, RSMediaGallery!. Read below for some of the great features available in our component: Specs » Compatible with Joomla! 3.x and 4.x » Compatible with Joomla! 5 » Powered by the jQuery Javascript framework Highlights » Over 45.000 downloads! » Constantly updated, improved a...
RSPageBuilder!
Free

RSPageBuilder!

By RSJoomla!
Content Construction
This component will allow you to create any type of static content you need - without writing a single HTML line. Create portfolios, about us pages, landing pages - any type of page your website needs, it can be done. Specs » Compatible with Joomla! 3 and Joomla! 4 » Compatible with Joomla! 5 with the Backward Compatibility plugin enabled » PHP 8.1 compatibility Highlights » Free » Compatib...
RSEvents! Pro Integration for RSForm! Pro
Paid download

RSEvents! Pro Integration for RSForm! Pro

By RSJoomla!
RSForm! Pro Extensions
Create custom event registration forms for RSEvents!Pro using RSForm!Pro. This plugin will enable you to assign RSForm!Pro forms as registration forms for RSEvents!Pro - our Joomla! Event Management extension. In order to make the plugin work, you need: * Joomla! 3.x * Latest version of RSForm!Pro * Latest version of RSEvents!Pro This RSForm!Pro plugin is free to download once you have an a...
RSDirectory!
Paid download

RSDirectory!

By RSJoomla!
Directory
RSDirectory! is RSJoomla!'s solution for building a directory management system. With it, you can create and manage an unlimited number of categories and entries, set up custom entry addition forms for each category, define advanced filters and implement payments. Specs Compatible with Joomla! 3.x and 4.x and PHP 8+ Compatible with Joomla! 5 with the Backward Compatibility plugin enabled Suppo...
RSEvents!Pro
Paid download

RSEvents!Pro

By RSJoomla!
Events
RSEvents!Pro takes Joomla! event management a step further and comes with built-in solution for all related aspects such as visibility, social sharing and communication, calendar, registration, booking, SEO and of course, payment. You can also import events from CSV files, your Google calendar and even Facebook. Read below for just a sample of the features and functionality available in this RSJoo...
RSBlog!
Paid download

RSBlog!

By RSJoomla!
Blog
RSBlog! makes Joomla! blogging easy with a set of tools suitable for any blog type. Social networking comes hand in hand with blogging quite often, the RSJoomla! blog solution allows you to automatically publish your posts directly on Facebook and Twitter, saving you valuable time. If you are constantly on the move you can easily keep your blog updated through the "Remote publishing" functionality...
RSComments!
Paid download

RSComments!

By RSJoomla!
Articles comments
User-friendly, customizable and packed with features like emoticons, BBCode, user permissions and importing from other commenting components among many others, RSComments! makes up for a complete solution for your website's commenting sections (articles, content, blogs, product pages). You can check out the component on the RSJoomla! demo using the link on the right. Specs » Compatible with Joo...
RSSeo! Suite
Paid download

RSSeo! Suite

By RSJoomla!
SEO & Metadata
RSSeo! is packed with tools that will help you improve the overall SEO score of your Joomla! 3.x site. With this RSJoomla! SEO tool, metadata can be managed with ease from a single location. Creating sitemaps, handling error pages or setting up redirects or tracking your website performance compared to your competition are just a few of the features that we are proud of. Competitors: * Monito...
RSFeedback!
Paid download

RSFeedback!

By RSJoomla!
Testimonials & Suggestions
With RSFeedback! you can turn your visitors into active contributors to your project via feedbacks and testimonials. Get them vote and express their ideas on the project. RSFeedback! will give you a realistic picture of your project by involving your customers into it. Get them to vote the next features you want to implement or simply let them comment on your company. You can get a preview of the...
RSSearch!
Free

RSSearch!

By RSJoomla!
Site Search
RSSearch! provides an easy to use front-end searching platform. Specs » Compatible with Joomla! 3.x Highlights » Extremly easy to use and best of all - it's FREE » It can be extended to search in any third party component » Built in AJAX search results » Configurable searching areas (content, categories,sections or components items) Integrations » Default Joomla! content » K2 » RSMe...
reCAPTCHA for RSForm! Pro
Paid download

reCAPTCHA for RSForm! Pro

By RSJoomla!
RSForm! Pro Extensions
The RSForm!Pro - reCAPTCHA Plugin is a Joomla! extension that once installed and enabled will add anti-spam functionality to your RSForm!Pro installation. Versions for the new NO CAPTCHA API are available. In order to make the plugin work, you need: * Joomla! 3.x * Latest version of RSForm!Pro This RSForm!Pro plugin is free to download once you have an active RSForm!Pro subscription....
RSMail! Integration for RSForm! Pro
Paid download

RSMail! Integration for RSForm! Pro

By RSJoomla!
RSForm! Pro Extensions
With this plugin you will be able to create custom subscribing forms to use with RSMail! . The RSForm!Pro - RSMail! Integration is a Joomla! plugin that once installed and enabled will allow you to add custom subscribing forms to your RSMail! extension. You will be able to collect and use submitted information in the newsletters that you create with RSMail!. This RSForm!Pro plugin is free to...
PayPal for RSForm! Pro
Paid download

PayPal for RSForm! Pro

By RSJoomla!
RSForm! Pro Extensions
The PayPal plugin turns RSForm!Pro into a small shopping cart. With the RSForm!Pro - PayPal plugin you can add products to the form. The integration uses the standard PayPal website payment method, the customer will be redirected to the Paypal page when the form is submitted where he will need to log in to his account and complete the transaction. After the payment is approved, PayPal will se...
Salesforce Web2Lead for RSForm! Pro
Paid download

Salesforce Web2Lead for RSForm! Pro

By RSJoomla!
RSForm! Pro Extensions
Create Salesforce leads from RSForm!Pro submissions. The RSForm!Pro Salesforce Web2Lead Plugin is a Joomla! extension that once installed and enabled will allow you to add sale leads to your Salesforce account. In order to make the plugin work, you need: * Joomla! 3.x * Latest version of RSForm!Pro This RSForm!Pro plugin is free to download once you have an active RSForm!Pro subscription....
Google Analytics for RSForm! Pro
Paid download

Google Analytics for RSForm! Pro

By RSJoomla!
RSForm! Pro Extensions
The RSForm!Pro - Google Analytics Plugin is a Joomla! plugin that once installed and enabled will add your google analytics code to your RSForm!Pro installation. You are able to set up goals and track how many visitors viewed the form and how many actually submitted it. This RSForm!Pro plugin is free to download once you have an active RSForm!Pro subscription....
MailChimp for RSForm! Pro
Paid download

MailChimp for RSForm! Pro

By RSJoomla!
RSForm! Pro Extensions
Create newsletter forms with RSForm!Pro for MailChimp. With this integration you will be able to create subscription forms, pass users data to your MailChimp account and assign them to the existing lists and groups. The RSForm!Pro MailChimp Plugin is a Joomla! extension that once installed and enabled will allow you to create custom subscription forms for the email-marketing manager. Technical...
User Registration for RSForm! Pro
Paid download

User Registration for RSForm! Pro

By RSJoomla!
RSForm! Pro Extensions
The RSForm! Pro Registration Plugin allows you to create a Joomla! registration form through RSForm! Pro (and map fields such as username, name, email and password to RSForm! Pro fields). This RSForm!Pro plugin is free to download once you have an active RSForm!Pro subscription....
RSShowcase! for RSMediaGallery!
Free

RSShowcase! for RSMediaGallery!

By RSJoomla!
Social Media
RSShowcase! is a new release in RSJoomla!'s free extensions portfolio. It consists of a frontend module that is capable of creating a gallery with images provided by RSMediaGallery!, Flickr or Pinterest. Specs » Compatible with Joomla! 3.x and 4.x Highlights » Responsive layout » Suitable for all types of module positions » Stand-alone (RSMediaGallery! is not required) » Easy installatio...
ZohoCRM for RSForm! Pro
Paid download

ZohoCRM for RSForm! Pro

By RSJoomla!
RSForm! Pro Extensions
With this plugin, you will be able to automatically assign the user's submitted data to your Zoho CRM account as new leads. In order to make the plugin work, you need: * Joomla! 3.x * Latest version of RSForm!Pro * A Zoho CRM account. This RSForm!Pro plugin is free to download once you have an active RSForm!Pro subscription....
dotmailer for RSForm! Pro
Paid download

dotmailer for RSForm! Pro

By RSJoomla!
RSForm! Pro Extensions
Create newsletter subscription forms with RSForm!Pro for dotmailer (http://www.dotmailer.com/). With this integration you will be able to create subscription forms, pass users data to your dotmailer account and assign them to the existing lists. In order to make the plugin work, you need: * Joomla! 3.x * Latest version of RSForm!Pro * an active dotmailer account This RSForm!Pro plugin is fr...

RSTickets!Pro

Version:
3.2.2
Developer:
RSJoomla!
Last updated:
Mar 28 2024
10 hours ago
Date added:
Nov 18 2014
License:
GPLv2 or later
Type:
Paid download
Includes:
c m p
Compatibility:
J3 J4 J5
Download

Uses Joomla! Update System

Score:


Write a review