Welcome to the new directory. If you find a bug, please report it on our Issue Tracker.

Arrow up
Arrow down

Joomla! Extensions Directory

logo
main-image-2
main-image-3
main-image-4
main-image-5

Introduction

Communication, Live Support - hosted

ClickDesk provides a wonderful combo of fastest live chat, help desk, voice chat (VoIP) and social toolbar along with free local access numbers in 40 countries and social toolbar for your Joomla website. Visitors live chat or click to call from website and operators respond conveniently on their Skype, Google Talk or in-browser webchat.

  • Get this

[Update 16th July 2013]
Supports Joomla 3.x versions

[Update]
ClickDesk releases User Alias feature. Now you can add multiple admins to your ClickDesk account.
To know more- http://blog.clickdesk.com/user-alias-feature-add-multiple-admins-to-your-clickdesk-account/

"Top 40 plugins ever!" - MakeUseOf.com

"An extension to your social media presence or website" - 4.5/5 Network World

“Top 10 most useful plugins” - My Programming Blog

“Nice.. Now, that’s a good add-on for the best CMS. Good luck and thanks to Clickdesk team for this awesome product.” - Qubesys

Watch Video
http://www.youtube.com/watch?v=4Yiyaz0k8yk

Features:

*Combo of fastest Live chat, Help Desk, Voice Chat and Social toolbar
*Works seamlessly across all major browsers
*Fully customizable - colors, themes, text, templates & position
*Supports multiple languages
*Take chats from online agent panel or IM (GTalk and Skype)
*See website visitors real-time in dashboard
Built-in help desk ticketing system with automation
*Live chat conference
*Advanced reports to give insights into your business
*Chat transcripts
*Complete web visitor information like location, IP address etc.
*Display Facebook and Twitter information on live chat widget
*99.95% uptime guarantee
*Seamless integration with Salesforce.com, Sugar CRM, Zendesk, Unbounce and more.
*24x7 support

*Free
This Joomla live chat extension (component and plugin ) is free to install. To compare our features, plans and pricing please visit www.clickdesk.com/pricing.jsp

This is official ClickDesk's Joomla live chat help desk extension. Works along with similar live chat and live support applications, livechat components and livechat, live help, live support plugins like zopim chat, olark, banckle live help, livezilla, liveperson, snapengage, zendesk etc.

== Instructions ==

  1. Upload and Install the downloaded zip file using your extensions manager.
  2. Go to components -> ClickDesk Wait for the page to completely load. Signup and Login.
  3. After logging in, the WidgetID field gets filled automatically.
  4. Add an operator and verify the id by accepting the contact requests sent to the IM.
  5. Go to your plugins section and search for ClickDesk. Enable the plugin for the ClickDesk live chat to appear on your entire Joomla website.

Thanks for this extension. Now my client provide live chat support. Easy to install and configure. Appreciate if you publish the document in PDF format. Thanks!

Owner's reply: Hey, thanks for the review.
That's a good idea - I 'll drop in text/pdf instructions along with the zip file.

It's good for me and help me a lot, and I use it from my Samsung mobile as well, thanks for being free :)

Owner's reply: Thanks for the review Alberto. Glad to know that your liked the Joomla live chat software plugin.

Yes, ClickDesk live chat is mobile compatible too and you can receive live chats on your regular IM apps.

Please feel free to contact ClickDesk's support if you have any questions.

Not capable for helping


Posted on 15 February 2013

I am very sorry but this extension is not working properly. The helpdesk made it worse. Everytime they promised me to look into the problem and in one week I got 5 different persons who asked me what problem i had. The last helper destroyed my site. He was putting some code in my template file, but after doing that my site was down and not coming back. I really like the extension but the people behind it are not capable of being a good helpdesk!!!

Owner's reply: Apologies for the inconvenience caused.

If you are still facing any issue getting the plugin work on your website, please write to support @ clickdesk.com with your details.

We are closely monitoring all the support tickets and I assure you that a dedicated support rep shall assist you get the chat live on your Joomla website.

Thanks,

Misleading


Posted on 24 December 2012

These people present themselves as enabling skype chat, and being non-commercial. After going through the rigmarole of discovering that I have to sign up for their service to use it, I then find that I have to pay money to use skype through their service.



There's nothing wrong with making money, but BE HONEST with people up front so you don't waste their time. This component does not enable skype chat without paying for it.

Owner's reply: Hi, The description is updated and clearly shows the limitations of the free plan.
The plugin is non-commercial and is free to use. Customization, ability to use Skype and other advanced features come with paid plans.

Just great!


Posted on 17 November 2012

Easy to configure, very useful... The customer can use the chat without being registered at your site; and you can answer him using gtalk, so you can answer from your cellphone (android, blackberry, whatever). It also gives a lot of infomation about the customer. Just what I was looking for.


Great Extension!


Posted on 14 November 2012

This is a great little extension, easy to install and has intuitive display settings, their support is top notch too, I would reccommend to anyone!


Setup was incredibly easy, the chat box was up and running on my site in just a couple of minutes. The free version works great, and the paid versions offer many cool options. Absolutely recommendable.


a wonderful component. easy to install. easy to use. and great support. i had a problem getting the chatbox hidden on the mobile version of my website, within minutes of talking to the support staff, i got the issue fixed.


I just got it installed. The GUI is wonderful and it look seemless. Immediately i got a few customers using the chat and I supported them via the chat. Using the Free package... Great job guys!


I've been using LiveZilla for a while, but when they started charging I decided to consider other (including paid) alternatives.

With LiveZilla I always had problems because the client had to be installed on every agent's computer.

This system makes it easy ... I can even respond to inquiries on my smartphone using my skype account!

The service (for any active site) will cost you, but DEFINITELY worth it if you need to provide professional live help at a reasonable cost.

ClickDesk

Version:
4.0
Developer:
ClickDesk
Date added:
Nov 19 2014
License:
GPLv2 or later
Type:
Free download
Uses updater:
Includes:
Compatibility:
Download Demo SupportNot available Documentation
  • Overall
  • Functionality

  • Ease of use

  • Documentation

  • Support