Welcome to the new directory. If you find a bug, please report it on our Issue Tracker.

Arrow up
Arrow down

Joomla!® Extensions Directory

logo
main-image-2
main-image-3

Introduction

Communication, Live Support - hosted

LiveHelpNow is a responsive, reliable, and extremely affordable Help Desk Software for your website. The live chat button module adds click-to-chat functionality to your website, allowing you to interact directly with website visitors the same way you would in a traditional retail store. You wouldn't ignore customers in your store, so don't ignore the ones visiting your site every day!

  • Get this

Chat with customers using any computer or mobile device and monitor website visitors in real-time using our Top Rated Chat System. Invite visitors to chat automatically or proactively, help them with product selection, and increase sales! When you're unavailable the chat button plugin switches to an 'offline mode' that allows visitors to leave you messages.

This plugin is exclusively for the LiveHelpNow Chat System & also integrates seamlessly with:

• LiveHelpNow Ticket System
• LiveHelpNow Callback Request System

Ticket System

Manage customer inquiries from start to finish; avoid the chaos and pitfalls of email.

LiveHelpNow Ticket System is an advanced inquiry management system that provides your website with its own helpdesk solution. Instead of sending you a string of emails your customers can submit their inquiries directly into the Ticket system using a customizable web form & then get instant confirmation that their request has been received. Automated status notifications keep customers in the loop and analytical reports gauge the effectiveness of your support team. The Ticket system allows your store to be open even when you're not there, giving you the ability to provide customer service 24/7/365.

Callback Request System

A missed phone call can very easily be a lost sale!

You wouldn't leave your business telephone without an answering machine; now there's no reason to leave visitors to your website without a way to leave a message for you. Our 24/7 Callback Request system allows your customers to notify you when they need to speak with a live operator. Collect the person's contact information and the time at which they'd like you to call them on a customizable web form and assign callbacks to your staff; requests are then queued and for easy and straightforward management.

This FREE module requires a PAID LiveHelpNow Subscription


This Plugin is one of the finest made of its category that enables us easy chat options. The features that it offers are outstanding.


Excellent extension for your business needs. Really saves time and is ultra helpful.


Amazing extension


Posted on 26 March 2013

Its really an amazing extension with all the guidelines needed to use the software,saves time and money..Must use by everyone who wants to save their time and money...!!


Invaluable!


Posted on 26 March 2013

LiveHelpNow is invaluable to our organization. In the past, we have tried other help desk software that had limited functionality. We've customized LiveHelpNow and we've created great features which are the core to the way we do things now.


Awesome


Posted on 26 March 2013

Awesome plugin...Much helpfull....Must use it once guys


Bowl of Extension


Posted on 26 March 2013

This website is bowl of extension. It gives all of the apps what we need. So I thankful to you.


useful plugin


Posted on 26 March 2013

LiveHelpNow plugin is very useful plugin.Using this plugin we can chat with our website visitors easily and find their problems.This plugin is very friendly plugin.I really like to recommend this plugin with my some friends.


I loved LiveHelpNow extension. It really helps me to stay in touch with my customers and clients for their instant help. I am using it on my smartphone and I am just feeling level up with my business. It provides really fast instant chat software.


Useful Plugin


Posted on 26 March 2013

LiveHelpNow gives the business tools and options you need. As fully customizable live chat support software, it takes your business to the next level.LiveHelpNow is a responsive, reliable, and extremely affordable Help for every one.It was very interesting and easy to use.It gives me a way to chat with my customers every time.LiveHelpNow combines live chat and helpdesk software in a single product.So it was very useful.I highly recommend it to others.


Good Extension


Posted on 26 March 2013

LIVEHELPNOW is very good extension for websites.it has live chat option.It allows interact directly with websites.easy to chat with customer using chat system..i will use this extension.. very nice extension.

LiveHelpNow HelpOut Tab

LiveHelpNow HelpOut Tab

Paid download | Live Support - hosted | LiveHelpNow, LLC
2.5 3
Score:
0
0 reviews
LiveHelpNow is a responsive, reliable, and extremely affordable Help Desk Software for your website. The HelpOut Tab module displays help desk options to visitors in a snappy right tab that’s easy to spot and works intuitively- pointing customers with questions to instant answers so they can find all the information they need to make a confident purchase. The versatile HelpOut Tab works with any combination of LiveHelpNow products: • Live Chat System • Ticket System • Callback Request System • Knowledge Base System Live Chat System Rated #1 live chat support software by TopTenREVIEWS. Open the door for your business to connect directly with its customers with the LiveHelpNow Live Chat System. Our chat software allows you to interact directly with website visitors in the same way you would in a traditional retail store. You wouldn’t ignore customers in your store, so don’t ignore the one visiting your site every day! Can't be at your computer? Chat on the go with Mobile Chat! Ticket System Manage customer inquiries from start to finish; avoid the chaos and pitfalls of email. LiveHelpNow Ticket System is an advanced inquiry management system that provides your website with its own helpdesk solution. Instead of sending you a string of emails your customers can submit their inquiries directly into the Ticket system using a customizable web form & then get instant confirmation that their request has been received. Automated status notifications keep customers in the loop and analytical reports gauge the effectiveness of your support team. The Ticket system allows your store to be open even when you're not there, giving you the ability to provide customer service 24/7/365. Callback Request System A missed phone call can very easily be a lost sale! You wouldn't leave your business telephone without an answering machine; now there's no reason to leave visitors to your website without a way to leave a message for you. Our 24/7 Callback Request system allows your customers to notify you when they need to speak with a live operator. Collect the person's contact information and the time at which they'd like you to call them on a customizable web form and assign callbacks to your staff; requests are then queued and for easy and straightforward management. Knowledge Base System Reduce customer support costs and improve customer satisfaction Add a fully functional support center to your website using the LiveHelpNow Knowledge Base System. Publish all the FAQs customers ask to one easily accessible location, and create private articles for your support team to utilize as they handle customer inquiries by phone, chat, ticket or email. Give new customers all the information they need to make a confident purchase and provide returning customers with quick resolutions to their burning questions. The Knowledge Base system can be fully customized to match your website design and it’s e
m

LiveHelpNow

Version:
2.1
Developer:
LiveHelpNow, LLC
Date added:
Feb 07 2010
License:
GPLv2 or later
Type:
Paid download
Uses updater:
Includes:
Compatibility:
Download DemoNot available Support DocumentationNot available
  • Overall
  • Functionality

  • Ease of use

  • Documentation

  • Support

  • Value for money