Both restful and databse methods fail to work. I have a simple content only site that is not very big, 10 pages and 6 images, that is in 1.5.26 with everything up to date. I tried jupgradePro in both 2.5.9 and 3.0.3 Joomla and received the same error; the user does not exist. What is so ridiculous is that there has only been the one user, me, forever, there is no other user in the db. All of the info for setting up jupgradePRO in my account is accurate. The db version also fails.
Whoever runs the redComponent forum does not bother to respond at all to any requests for help. This issue is a known issue and has dozens of similar complaints exactly like mine. The wiki documentation is completely lacking and searching the posts yields no answers whatsoever.
I wouldn't mind paying the $20 for "personal" support if I had any sort of feeling that there were people at redComponent that actually cared about the quality of their product and customer service, clearly there isn't which is sad as the original jupgrade was a good extension that worked effortlessly every single time I used it.
This "PRO" component should just be fixed and sold commercially because it is obvious by the lack of attention it has been given that money is apparently all they care about.
Shame on redComonent - Don't waste your time with this, you would be better off just doing it all manually with copy and paste.
After attempting to use this on 6 different sites, (on 4 different hosts), it was a complete waste of days of valuable time. The extension installs, the REST version does not work at all, and the Database version gets hung up partway through...on each and every site.
There is no wiki documentation, (just a bunch of blank pages) and the forum is filled with people having the same problems, but no answers.
What is truly disappointing, and I am now very worried about my personal information, is the process to download the extension. They want you to register on their site, and then ask for address and phone number? Never seen that before. The extension itself is free, but you have to pay for support (good luck). I guess this is how they get around charging for an extension that is listed as BETA!!! That's absolutely insane, and seems blatantly dishonest to me.