Fair rating because it works and looks nice....but also because it's been over a 2 weeks since I renewed my subscription and have since been locked out of my account.

Now I desperately need to download updates and modules but cant access support tickets or the downloads section.

I used the email (Support@jomtube.com) several times with no response.

Take the money and run? Maybe...I hope not.
Somebody is on holiday over at JomTube.

Unfortunately you get this install it and everything looks ok, then you notice a few cracks and realise you have to do a fair amount of patching up jobs to get it working ok fair enough it's cheap, But the owner doesn't respond to any support issues, has been promising a fabled 1.1.1 version for 6 months+ now, no one has even seen him on his forum for over 7 weeks, there is no refunds and you end up feeling its a shame because it could be good but its never going to happen.

I really liked the look of Jomtube so I wrote to the developer asking how much it would cost for some custom work I would need to able to make the extension usable for my needs and was told if I bought a subscription I'd be able to get a quote, so I bought one... (yes in hindsight I know it was stupid!)

So having the bought a subscription I asked for the customization quote... no response from the email. No problems I thought, perhaps I should open a support ticket, that's bound to get a response... bah, yeah right. So I thought I'd go on the forum only to find ignored emails and about 6 months worth of broken promises and pitiful excuses of times less pleasant. So I thought I complain through paypal... he was bound to respond to that... nah. Paypal dispute... they ruled against me saying it was outside of their policy and could only enforce judgements if I'd purchased through ebay.

So what was the conclusion of this tale of woe? Actually it had a happy ending... I found hwdvideoshare which not only is a fantastic piece of kit it also has literally the best support I've ever experienced. If you need anymore convincing check out http://www.subfighter.tv - the developers showcase site - oooops, sorry you can't because the site is down. Go to their forum... just watch out for the Russian porn that has spammed it... but in between the tempting offers of Baltic brides you'll see numerous other unhappy customers. I may not be able to get my money back because the ignorant developer refuses to get his head out of the sand, but I can hopefully stop other people from making the same mistake!!!!!

Kindest regards,

Gav

I purchased this mod a couple of days ago and up to this point I have not received access to the product. I sent emails, opened tickets and made post to their forum, but I have not received a response.

I was apprehensive about purchasing this mod because of the couple of dings that it got here, but against my better judgment I purchased it anyway.

I'm not sure what to say about the mod because I don't have it. But if the service is a representation on the product, then it's trouble.

Post: http://www.jomtube.com/forum/post-pre-sales-questions-here-discussing-requirements/453-rick-are-you-there.html

Post: http://www.jomtube.com/forum/post-pre-sales-questions-here-discussing-requirements/402-paid-for-jomtube-on-1011-and-still-cant-download.html

Well, as some users said, there are some problems. Clearly you need to work around to have it working 100%,right now. But many people forget the fact that their server doesn't meet all requirement regarding mp4 conversion neither ffmpeg-php, so logically, the mp4's features won't work as well as thumbs creation.
I personally got an awesome support from the team some months ago and had some of my bugs fixed by the developers.
Overall, talking to people and getting some bugs fixed (I am not a php coder), I got exactly what I needed, a multi use video gallery working as well with local conversion as with remote servers.
Also,this component get a "plus" to be easily integrated in any template, unlike others components of the same kind that require heavy css customization to be integrated

I bought this extension in september and I could not make all the youtube videos worked.
So I opened a ticket on the support website the 23th of september.
I tried again the 25th and then the 2nd of october but no answer ! I am still waiting by the way... This the worst extension ever and the worst support you could imagine.
I bought a product which does not correctly work, so I have deleted it and now I am running hwdVideoShare which is free and problem free !
5 stars for hwdVideoShare and if I could, I would have given 0 star for Jomtube but the minimum mandatory is 1....

I have to agree completely with paulmark. The product is simply not ready for primetime, but it's getting close and does have promise. I purchased the product but have opted to use another video component that is free until this product matures a bit. I will give it another look in a few months, hopefully by then most of the bugs will be worked out.

I love the component I love the features and I don't get any errors with it. It works really well. The only think I don't like is the support when there is an error or I want to do something the support it's good at all... But I do recommend it.

While this product has been born out of the success of its use on the developers own site, it does work out of the box and should not be used by the feint of heart. Many many issues with configuration, server settings, and upload settings. Save your money and wait until this product gets out of beta and into several releases. Let the hard core programmer/users debug this extension first. If the developer responds to the paying customer's issues then Jomtube may have a chance. Would be a nice product if/when it works.
P. Mark