The support was really good while I was configuring with the first instalment with 2.5 but because I had so many issues with j3 the support virtually stopped, they would ask a question which I would answer immediately then I wouldn't get a reply for a couple of days. This went on for a week it was like they wanted me to give up., In time I did and bought another similar component.
Before you buy:
1 make sure your site is Bootstrap
2. If it an Artisteer template it will not work
3. Make sure you have a client willing to wait while you go back and forth with support
Hi-- as you pointed out in your review, the problem was with the template, not our product. Joomla is still undergoing some changes with how it handles Bootstrap, and many template developers are still catching up.
I checked your support threads, and the majority were resolved the same day you posted them-- I'm sorry if you had other issues.
I also think the overal design is really bad and ugly , so it needs a lot of hacking the css, overal its just to hard, I give up:-(