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byAtomigots, May 14, 2011
1 of 1 people found this review helpful
Proforms Basic
I was initially very impressed with this component, and was considering upgrading to Pro.
However when one of my clients contacted me to ask why I had not responded to several forms they had sent, I eventually discovered that it does not work in Safari. The forms simply do not get sent.
Plus the fact that there is no help, support or forum makes it unusable. Shame.
Owner's reply

We need to state out that at the first 72 hours a server error caused corrupt zip files. If you caught one of these files please download the package again.

We have done many browser tests and haven’t detected any errors.
The commercial version of Proforms exists since one and a half years.
In that time there was not one bug of this kind. Basic is the same software with fewer functions. It is technically almost not possible that an error of this kind happens.
(Except for corrupt zip files)

Ok let’s proof! Test the demo with any safari browser:

Because of the basic version doesn’t send confirmation emails you can also test the pro version where you have the opportunity to send you a copy of the email:

In both cases you will see that forms are working pretty well with safari browsers.

The reviewer writes also:
“Plus the fact that there is no help, support or forum makes it unusable. Shame.“
We ask for understanding that we can not give support and other help for free.
If you purchase a service subscription of the commercial version you will get access to the helpdesk. There you can find manuals, tutorials, downloads and can request support.
We are talking about the same software!