Customer service is second to none. They really know what they are doing and they do it quickly. If you want value for your money, you get it here.
This is a component that does what it says it would do. It's user friendly, installs without any problems and support questions are answered swiftly. For anyone who wants to use a newsletter application on a Joomla! site: this is the one to choose. I can see this growing and becoming even easier to use with more functionality to play with.