After months of searching and much frustration of finding a job shop tracking solution that is easy to use and maintain, this help desk extension is a perfect fit for what I need. I have been in technology for years, mainframe and UNIX, dabble in HTML, built a few websites but am very new to JOOMLA. This was a snap to setup! I added my custom fields to track customer info and due date, worked with Tuan on some customizations and WOW! I have an easy to follow, easy to update way of managing jobs in my screen printing business! Every question, every request was answered quickly, customizations completed in record time. THANK YOU to Tuan and his team!