I am very new to Joomla!, less than a month and the last web dishevelment experience was with Frontpage over ten years ago. I say that just so that you know my novice status. This extension is so easy to use and the output customization is flexible and great looking. I ran across a few questions that were easily answered in the forum. I can't tell you how good ticket support is because I haven't needed it, between simplicity of use and forum all needs are fulfilled. The additional modules make it easy to create side menus and I was able to embed Youtube videos and external links easily. When I wanted to get rid of producer/manufacture options that was easy also. Great extension. I highly recommend it!