Hi Bullajami,

Thanks for your interest in Medi-QnA

The email address you refer to is working perfectly, it's a regular gmail account and indeed, I tested it 2 minutes ago, it's fine. If you're getting bounces it must be because gmail thinks you're a spammer or else have a virus or else are on a black list somewhere. All I know is I haven't seen anything!

I can not offer support per sey, there's quite good coverage on the Medi-QnA homepage especially given this is actually quite a simple component. Beyond that I'm not sure it's safe to 'assume' any software is supported as this is one of the most time consuming and therefore expensive parts of the industry. With freebies, if you get one to one support too the developers are very generous!

There have been thousands of downloads of Medi-QnA to date and as far as I know not one installation failure. If it were to fail my guess would be either a corrupt zip file or a non-standard Joomla installation are the probable causes. There could also be server limitations. The component was written for and tested on LAMP servers, if yours is not LAMP there could be an issue there? You would need to consult your log files to see if an error has been thrown.

I hope this helps, kind regards, Alan