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Byrd
The company releases patches that are suppose to fix things, but they don't test the patch and the bugs end up not fixed. The support here is terrible. If you can get someone online, your lucky. They advertise as being available from 9-5, but your lucky if you get 1-2 once a week. Emailing is hit or miss. The phone number and email on your receipt will be invalid and/or disconnected. If you file a trouble ticket, it goes into a black hole never to be heard from again.
Worst of all, they converted the site and I lost access to the downloads I PAYED for. When I mentioned this to the head honcho (David) I was told that wasn't his job. They offer no gaurantees on anything. If you buy this kiss your cash goodbye. This in itself should explain to you the quality of the product you will get. They can not afford to gaurantee their product because they would go broke.
Also make sure you watch out for false advertising. They will tell you the software does something that it does not do, or they will tell you they will be releasing something that wont be released. This is very previlant. I think this is also the reason they don’t let you have access to the forum for this product prior to purchase. If they did you would not buy.
Plain and simple, I would not refer anyone to do business with these guys. I wish someone had warned me prior to purchasing.
This user had requested help and unfortunately did NOT receive our typical level of customer support. We have undergone some changes in our management and customer service and unfortunately this user was neglected. We accept complete blame for that.
We recommend backing up your system before any upgrades and never applying a patch that you are unsure of. If you have any questions we will work quickly with you to ensure that things run smoothly, even fixing things on the client server. Unfortunately, in this case, some of these details were missed.
We encouraged this customer to work directly with us but did not get feedback on specific problems being faced and we would be more than willing to reconcile things with them now.
Our forums are for customers only as code can be freely posted in the forums and shared among users, obviously we do not allow this access to the general public.
We regret that we did not meet our own customer service standards as well as the customer's standards in this case but can promise a quick fix if they or others are interested. Customer satisfaction is a high priority for our company and we look to resolve any issues with this user or others as they arise.