I made a ticket with my issues and within a matter of hours, 'due to the difference in time zones' he had responded and we got connected. From there Kovalm was able to assist me personally and fix my issues within a matter minutes.
Very happy with the support and as for the extension itself, ...well what can I say, It is definitely great value for money when you consider what content is included, loads of cool functions and features and is a necessity to any website that is always looking for ways to improve. Well with this extension, it helps you do exactly that.
Couldn't be happier with the whole experience. Thank you guys ever so much, you provide a wonderful service.
Have a great new year and all the best for 2014 and the many years to follow.
Sincerely Luke Day.