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CyborgPrime

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Webamoeba Ticket System
★★★
good, but could be MUCH better
byCyborgPrime, April 16, 2010
Webamoeba Ticket System
This would be a GREAT system if the following were addressed:

1) There is no way to see which tickets HAVE NOT been assigned to anybody. This causes tickets to grow old and not get addressed. The admin must constantly sort through the tickets to find unassigned tickets.

2) There is no way to change the category after you create a ticket. It's super easy to forget to assign the category then there is no way to fix it except to go into the database and edit it by hand. We need a way to change categories on other fields after the ticket has been created.

3) There is no reporting whatsoever - It would be helpful to see all tickets on one table with the ability to sort by headings such as date (so you can find old tickets that go forgotten or are not assigned), or sort by assigned rep (so you can see which reps are overloaded and which have room for more tickets), etc.

If these issues were fixed, this could be the #1 ticketing system..
Huru Helpdesk
★
looks good, but I cant get it to work
byCyborgPrime, April 15, 2010
Huru Helpdesk
This seems like a great extension, except the tech support is terrible (my ticket has been in the forum for 2 months now with no response).

I got it working on one site, but it won't show reports on another site on the same server.. It does let you enter tickets and it sends email updates, but other than that doesn't do anything else..

The only difference I can discern is the site that it works on is Joomla! 1.5.14 Stable but apparently DOESN'T work on the latest release Joomla! 1.5.15 Stable.

If I could get any kind of tech support to get this running on my main site I would give it a top rating - it is superior to WATS but I am stuck using WATS until I can get this resolved.

Anybody got any ideas?
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