We have located your ticket. We also notices that it was an ongoing discussion about the issues contained in the ticket and we did noticed the time where there was no reply to your latest questions. This is due to the high volume of support request we have been receiving lately in additional to us releasing a new En Masse version that supports Joomla 3.0. This is also due to the fact that the technical officer handing your ticket was on MC leave and we didn’t realize that we had missed the 24hr response policy until he returned today. For this we apologize and we will rectify it now for you. Please give us your skype contact info in a response ticket and we will sort this out for you ASAP.
We also understand how frustrating it can be for our clients to submit tickets and not have any acknowledgement from the support team of that ticket. As a result, we strictly adhere to our 24hrs support policy and we try our best to maintain this policy throughout our network of clients and staff.
Again, we are sorry for any inconvenienced caused
Thanks and Regards