Their support answered my email within 5 minutes (Alfed you’re the da man!) and helped me for over 2 hours narrow down my problem. He even accepted my back end Joomla! and FTP access invitation to help troubleshoot. I had to get on the phone with Godaddy to work out some permission issues that seemingly weren’t changing, and actually had given up temporarily (to no fault of ALFContact). I was in the process of setting up the standard contact form when Support (Alfred) contacted me again to follow up and he noted that I (not really I) had fixed the problem. There was a delay in the permissions changes I did, so I hadn’t noticed it was working.
I’m donating to ALFContact, not because anyone asked, but when do you ever get free support that’s so thorough and timely? The answer: Not very often.
Thanks for those kind words!
I can't promise a response time that fast every time ;-)
The second issue I had was customizing the CSS of my new IRB module with a custom suffix, that was not Joomex’s problem to fix really, but I asked for help saying that I was having problem with creating the right CSS for that module. I was contacted within 15 minutes by support. To fix the problem the support agent accepted my back-end sign-on info and fixed my CSS concern quickly. Now that was some great customer support!
The module itself looks great, and there are a TON of customizing options. It’s the best $13 I ever spent.
Thank you for your nice review.We are happy that the issues were fixed ,we were glad to help you out. All the best!