I wanted a module which could show a thumbnail from an internal folder. This thumbnail needed to change after a few seconds and be able to popup a lightbox when clicked.
When i tried this module i found out that this was not possible yet. So i made a thread in there forum and after a few min i got a response. He then made a special made package for me which did what i mentioned above.
So excellent support got an reply back in a few minutes. And when the problem was clear he provided me with a special made package that solved my problem.