And to top it off, I had a z-index issue and sent off a support ticket on a Sunday afternoon, expecting a response the next business day and less than 1 hour later support had replied with the fix.
Thank you for your review. It's our pleasure and responsibility to help you with any issue.
We're really happy to know you enjoyed using our extension and service.
Shame on me. :)
However, this app is a life saver and should be part of Joomla core.
Follow the instructions and you should be up and running in 2 mins with a custom backend menu for your 'clients | staff | etc' based on their login group.