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Huggies

Reviews(5)
 
SJ Image Boxes
Whilst the effects on this extension are really pleasing, the User Interface is non-existent, in fact, it consists of a few lines of code that have to be changed from within the article. So, at best, its a bit basic and probably not for a novice. This is not helped by a very poor tutorial and a forum where 'solutions' are not published, but resolved in the background via a System Ticket.

In my case, the extension did not work out of the box and I had to wait 48 hours (it was a weekend) before the issue was investigated. It was resolved after a few hours, but when I inquired as to what the issue was, I was just told it was a "caching problem". So, I am none the wiser and any other users of this extension, with a similar problem, will not be able to learn from my experience. A missed opportunity.

If developers are going to make a product commercial, then they need to give more thought to users, offering clear instructions and, certainly for new launches, be prepared to offer a faster response. Failing which, they should be prepared to offer the product free until such time as they have some experience of any issues. Purchasers of commercial extensions should not be used as guinea pigs, instead, software should be properly tested and comprehensive instructions provided, especially, as in this case, where the User Interface is non-existent.

This developer would do well to consider the contents of this review carefully given they offer a range of other extensions, and I for one, would no longer be prepared to consider their other extensions as a consequence of this experience.

I have learned another valuable lesson, I will no longer buy any extensions where there is zero feedback, irrespective of whether it is a new launch.
Owner's reply

Dear Huggies,

The first, we would like to say thank you so much for the words from your heart. These are really good for us to improve our work. The second, we want to tell some things about our documents for commercial modules. To assure benefit for all other customers, we just only provide documents or any introductions that swing the module for people who bought module. The document to introduce module is published with all main features of module, so any one can check and read about them before taking any payment. And we are sure the best support after you bought. If you have any problems with module, we will try the best to support and help you deal them free.
We really hope you will understand this and love other modules from us as SJ Image Boxes.

Thanks!

byHuggies, April 30, 2013
RSform Pro
At first I was a little nervous about purchasing 'form' software, but from the word go, RSForm Pro was intuitive and easy to use. The conditional elements make the form creation and use very powerful.

I had one or two issues related to set-up and found the support services to be excellent and extremely helpful.

I would have no hesitation in recommending RSForm Pro to any other Joomla User. Keep up the good work and I hope some other developers will try and replicate your after sales service.
byHuggies, April 24, 2013
Microdata Google Breadcrumbs
Works right out of the box.

My thanks to the developer for making this Extension available.
byHuggies, April 23, 2013
Dripping Menu
Loved this menu. backend offered simple, but effective customisation. However, when I wanted to remove the background from the menu, I submitted a support ticket and within 2 hours, the developer has responded with a new file to assist me.

I only wish all developers were as helpful as this one. Thank you.
byHuggies, April 15, 2013
Testimonial Fader
I purchased this module because it had one of the best looking layouts I had seen and offered most of the flexibility I needed.

However, when I wanted to change the background colour of the Testimonial View page, I needed some help. I contacted support and in a matter of minutes they had responded. Not only that, rather than tell me what to do, they did it for me.

Absolutely outstanding support and I would have no hesitation in recommending this product and the developer. Thank you.