I don't think I have ever had such excellent customer service. I was having a hard time installing and, to be honest, understanding, how to configure this software. They logged into my account and helped me install what I was having trouble with, looked over my files, whitelisted some alerts for me and just spiffed everything up. I had offered to pay when I asked them to do this this, so they clearly had the opportunity to charge me, but they did not. I am very pleased with this system and I am very pleased with this company!