The Joomla! Extensions Directory ™

I don't think I have ever had such excellent customer service. I was having a hard time installing and, to be honest, understanding, how to configure this software. They logged into my account and helped me install what I was having trouble with, looked over my files, whitelisted some alerts for me and just spiffed everything up. I had offered to pay when I asked them to do this this, so they clearly had the opportunity to charge me, but they did not. I am very pleased with this system and I am very pleased with this company!

You know, I just can't say enough BAD things about this software. I wrestled with it off and on for almost a year and NEVER got all of the features to work, even after spending three months solid with a running ticket with tech support. First the auto newsletters did not work, then the stats, then the sending of emails over 25 failed, then the stats -again, then the confirmation pages...it just went on and on. Tech support kept asking me to upgrade to their newest versions (jnews), over and over. These were supposed to be seamless upgrades - except that they werent. I had to set up all my campagins, templates, emails, confirmation pages and upload my lists three times. Each time I upgraded something else broke. I finally told them that THEY needed to fix this software! We paid good money for it, afterall and it should work. My client was spending a fortune in my time just trying one fix after another that they told me to try, all to no avail. Finally they took on the task of trying to fix it. They turned off plugins without my permission (even my SEF plugin!). They kept telling me it was fixed and I'd test it and it wasn't. It was simply a nightmare. If you need a program where all the advertised features work - right out of the box, then pass this one by and go get AcyMail. That one took me two days, start to finish, to get installed set up, tested and working. I so wish I had chosen that one in the first place!

I installed this plugin and found it had a bit of a display issue with IE8. I contacted Douglas and in a few days he had rewritten his plugin to fix this problem. For such a modestly priced plugin, the support is simply outstanding. I would not hesitate to buy any of his other plugins in the future. I feel confident that if there were troubles, he would take care of them. I am so pleased!