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John Harcourt

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RSFirewall!
★★★★★
Excellent application
byJohn Harcourt, September 15, 2011
RSFirewall!
It was a toss up between tow different security applications ...

After the numerous excellent reviews I decided on RS Firewall and have not been disappointed

Already it has found what where gaping holes in my three sites ... and resolved the issues.

One little issue though, I am sure it is mentioned some where in the T & C's

I bough the multi site license assuming that I could protect my three sites, in fairness I can but I am only entitled to updates on one Domain, I have to pick which one ... that was a little disappointing and probably a little misleading with the term multi site license.

Otherwise ... I cant complain and I am very happy
Owner's reply

Thanks for the review John.

For your information: a multi-site license allows you to install and update RSFirewall! on unlimited websites. You only have to register these websites on our website.

obHelpDesk
★★★★★
Excellent extension
byJohn Harcourt, May 30, 2011
obHelpDesk
Firstly, the product its self is very user friendly and has an excellent interface and very intuitive to use, for the price you pay, it offers excellent value .... for any company looking to integrate a customer service support into their site, this is an excellent product ... I have tired two others and neither offered the ease of use or functionality as OB Helpdesk does.

Secondly, the after sales support is probably one of the best I have received, yes I appreciate you pay for the product but none the less, I have been really impressed with the help I have received

One of the amazing features of the product is the customer relationship you can build via the submit tickets and follow up on tickets, I was really impressed by it but oddly its not something I want integrated into my site, so I requested a certain functionality from the developers be tweaked, which they did within a few hours and also told me they will integrate it in future versions, alleviating any concerns with regards to myself updating the product.

All in all, I cant recommend the product any highly, it is worth every penny

John
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