Our company uses the forms for incoming contact, quotes and most business queries. Most on-site conversions come from a BF form. Recently, due to a Joomla upgrade we discovered that our Forms weren't being saved or sending emails, a scary thought when your company replies on them. Support was instantaneous. I don't mean next day, or even same day. I put "important" in the header and received a reply within minutes. Can't expect that 24/7 but it's extremely comforting when a vendor has your back like that!
Email is the cornerstone of our marketing. Over the years we’ve tried many ways and services to manage our data and get our emails delivered including server side software, desktop solutions, and the bigger services like Icontact/Constantcontact. Presently, we send 100-200,000 emails a month through ACY.
We’ve been using ACY now about two years. It had a few shortcomings when we started but during our tenure we’ve watched the product grow and increase functionality to the point that it does everything the most expensive solutions do, and usually better. At the beginning we used it as a secondary source and maintained our lists and data elsewhere. Not long after we started using ACY as our primary method of sending email. Today we have begun customizing the database and starting to migrate our customer contact and data to a complete ACY solution.
Our top reasons for using ACY:
- The best customer support of any extension we’ve ever used. Responses are fast, and ACY helps solve all mail issues, even if they are not the fault of their product.
- It’s incredibly reliable and we’ve never seen a compatibility issue.
- It’s highly manipulate-able. Out of the box it’s full featured and easy to use. As we became more sophisticated, we learned that there’s a way to do just about anything. We recently had our first custom feature written by ACY and it was done quickly, and very affordably.
- Features and functionality are constantly being upgraded. ACY is very active in working with its customers through their forums and reacts very well to their needs.
We’re not very active reviewers here. This one really deserved the time.
This plugin not only works great, but the tech support is awesome.
The only reason I needed support was by my own stupid mistake in using the wrong access code. A forum post and near immediate Skype session later - I'm in business!