I’m hard to please, but sincerely the JLex Team is perfect, like their extension JLex Block. I have never seen a Team so nice and so helpful.
The extension is very simple to use and do the job, like the demo said.
Don't hesitate to buy it, it worth it.
Please Melvine, we were communicating with you since you submitted your first ticket, I can check the response times if you wish.
You've installed the version 2.2-release candidate, the package comes also with version 2.0 which is stable one and proven for year or so and everyone has a choice,
which one to choose. You've got your money back as per our money-back guarantee as we're promising, so no-one looses any money, neither you did.
You've also written us an email that you apologized for being quite harsh, and we accepted that and continued with our help,
it just took longer to fix some small issues you spotted in that release candidate version.
You could have contacted us via live chat which we use on our site to communicate with our clients in real-time to ask how it's going.
For 9,99 EUR or 13,95 USD one time payment you get Heat map, Live Stats, Download monitor, Conversion tracking to incrase sales, Flag counters and other very useful features everyone needs for his website.
This price is absolutely competitive and it's totally CHEAP if you compare it to other components. You can get similar services for tens of dollars you pay every month...
This price is very "symbolic" and that's why we can't hire people who are online 24/7 and write responses in seconds as you expect.
Little bit of understanding would be nice from you. Creating this kind of package with that much features costed us a lot of effort, time and money
and we're treating our clients with respect since very start in 2006 and want to share these great features with them and we're solving our tickets as they are in the queue.
It just requires a bit of patience. We're still doing our best, you can check on other client's 5-star ratings.
In first time, I have tested the free version, I had a little problem with the French accent and it was fix in the day by the team of Tortag. As the component working very well, i decided to pass at the superior etape.
So, I decided to buy the complete version. Amazing ! Really .
It's really easy to add tag ( better than K2). I asked to the team to help me to custom the component like i want and they help me immediatly. And the result is perfect.
With the complete version you can stylize a TAG, and to add a TAG it's almost automatic when you have already add some tag.
If you need a TAG system, try it, you won't be disappoint.
We're happy - when you're happy! Thank you for your recommendation and great review!